Cancel the subscription

[nancy_r_a71064215]

I only want to cancel the monthly subscription. I'm very confused here.

[MeenakshiNegi · Accepted solution]

Hi Nancyr.a,

Sorry for the delay in response.

I have checked your account with the email address that you used to login to the forums.

You are subscribed to Adobe Acrobat DC, not to the Adobe Creative Cloud service.

To cancel the subscription, refer to the steps mentioned here Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

If you experience any issue with cancellation, contact support using this link Contact Customer Care

Open the link and sign in with your Adobe ID (email address used to purchase the service) and the password.

Then select the option from the list and scroll down to bottom.

Click on "Show my contact options" in the blue tab.

Hope that helps.

Let us know if you have any questions.

Regards,

Meenakshi

[Afrah1414]

I have no idea to unsubscribe either. Hope I can get some help here

[try67]

Did you try the suggestions made above? What were the results?