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Re: Cancel the subscription

New Here ,
Dec 14, 2018

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I only want to cancel the monthly subscription. I'm very confused here.

Hi Nancyr.a,

Sorry for the delay in response.

I have checked your account with the email address that you used to login to the forums.

You are subscribed to Adobe Acrobat DC, not to the Adobe Creative Cloud service.

To cancel the subscription, refer to the steps mentioned here Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

If you experience any issue with cancellation, contact support using this link Contact Customer Care

Open the link and sign in with your Adobe ID (email address used to purchase the service) and the password.

Then select the option from the list and scroll down to bottom.

Click on "Show my contact options" in the blue tab.

Hope that helps.

Let us know if you have any questions.

Regards,

Meenakshi

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General troubleshooting

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Re: Cancel the subscription

New Here ,
Dec 14, 2018

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Copied

I only want to cancel the monthly subscription. I'm very confused here.

Hi Nancyr.a,

Sorry for the delay in response.

I have checked your account with the email address that you used to login to the forums.

You are subscribed to Adobe Acrobat DC, not to the Adobe Creative Cloud service.

To cancel the subscription, refer to the steps mentioned here Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

If you experience any issue with cancellation, contact support using this link Contact Customer Care

Open the link and sign in with your Adobe ID (email address used to purchase the service) and the password.

Then select the option from the list and scroll down to bottom.

Click on "Show my contact options" in the blue tab.

Hope that helps.

Let us know if you have any questions.

Regards,

Meenakshi

TOPICS
General troubleshooting

Views

583

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 14, 2018 0
Adobe Employee ,
Jan 03, 2019

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Hi Nancyr.a,

Sorry for the delay in response.

I have checked your account with the email address that you used to login to the forums.

You are subscribed to Adobe Acrobat DC, not to the Adobe Creative Cloud service.

To cancel the subscription, refer to the steps mentioned here Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

If you experience any issue with cancellation, contact support using this link Contact Customer Care

Open the link and sign in with your Adobe ID (email address used to purchase the service) and the password.

Then select the option from the list and scroll down to bottom.

Click on "Show my contact options" in the blue tab.

Hope that helps.

Let us know if you have any questions.

Regards,

Meenakshi

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Jan 03, 2019 0
New Here ,
Aug 05, 2020

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I have no idea to unsubscribe either. Hope I can get some help here

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Aug 05, 2020 0
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Most Valuable Participant ,
Aug 05, 2020

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Did you try the suggestions made above? What were the results?

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Aug 05, 2020 0