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Reader only displays half a vertical page

New Here ,
Aug 12, 2020

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Suddenly documents I send to Adobe Reader DC only show half the document (vertically). If I increase or decrease the zoom or change the orientation, it is still only half a page.  This issue just started. Thanks for any help.

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Reader only displays half a vertical page

New Here ,
Aug 12, 2020

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Suddenly documents I send to Adobe Reader DC only show half the document (vertically). If I increase or decrease the zoom or change the orientation, it is still only half a page.  This issue just started. Thanks for any help.

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General troubleshooting

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59

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Adobe Community Professional ,
Aug 12, 2020

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Can you explain the problem?  I can see all pages.

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Participant ,
Aug 12, 2020

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Does not happen here. Though fullscreen animation is just disgusting))

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sweta18 LATEST
Adobe Employee ,
Aug 14, 2020

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Hi,

Thanks for reaching out to us. We are sorry for the inconvenience.

We are unable to reproduce this issue locally.

 

In order to investigate the issue we need following details:

1. Does it happen with the shared PDF file or with every PDF file?

2. Please share the steps & system info i.e.Win/Mac system details. 
3. Can you provide the Acrobat version you are using?
You can find the version using the steps mentioned below:
Go to Help -> About Adobe Acrobat Reader DC.

 

If possible please share the screen shot of error as well.

 

Regards,

Sweta Karn

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