Recently subscribed to Adobe Acrobat Pro DC. My PC just said I can't open because it is corrupt!

New Here ,
Apr 28, 2021 Apr 28, 2021

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I subscribed to AAPDC two weeks ago, and am still learning how to use it.  I just tried to open it to learn more training tips, and got the message that I can't open it because it is corrupt!  That is new, and could it just be a hacker? Or have I already been hacked?  

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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Hi @Edie5EAD,

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

10. Click on Acrobat/PDF in the left side menu.  Open Acrobat Pro DC (see screenshot).

image.png

 

Hope that helps.

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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