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Redaction Tool - Redacting What was Not Choosen

New Here ,
Aug 07, 2017

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I am using the redaction tool in DC which I have used many times. I hit redact. Text and Images, Highlight what I want redacted and hit apply. It is redacting what I highlighted but also highlight the first letter and last of most of the other sentences on the document I did not select.

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Redaction Tool - Redacting What was Not Choosen

New Here ,
Aug 07, 2017

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I am using the redaction tool in DC which I have used many times. I hit redact. Text and Images, Highlight what I want redacted and hit apply. It is redacting what I highlighted but also highlight the first letter and last of most of the other sentences on the document I did not select.

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General troubleshooting

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Aug 07, 2017 0
Adobe Community Professional ,
Aug 07, 2017

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First, you should always hover over the highlight and preview it before you apply the Redaction. If it is wrong, delete it and start again.

Second, if you are having trouble with it selecting too much, then Command + Drag (Control + Drag if you are on Windows) to make a more precise selection for the Redaction before hitting Apply.

Does this help?

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Aug 07, 2017 3
New Here ,
Sep 20, 2019

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Jane-e you are a genius! Been struggling for an hour and just used control and drag and as if by magic, sorted! THANK YOU

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Sep 20, 2019 0
Adobe Community Professional ,
Sep 20, 2019

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HI Tahdahr,

 

You’re welcome, and I’m glad it’s working for you!

 

Jane

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Sep 20, 2019 0
New Here ,
Nov 08, 2017

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I too am having a similar problem - when I select to redact from a document, after applying the redaction, I am left with random black marks on other document pages.

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Nov 08, 2017 0
Most Valuable Participant ,
Nov 08, 2017

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This can happen with PDF files that were created in a problematic manner. I believe I saw this happening with GhostScript files.

The only solution is to completely re-create them using Acrobat, ie export each page to an image file and then create a new PDF file from those images.

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Nov 08, 2017 1
New Here ,
Sep 17, 2018

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yes many are having this same issue - no answer yet from Adobe:(

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Sep 17, 2018 0
New Here ,
May 28, 2019

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I am having a similar problem. When I redact information on one page, black rectangles show up in the same area on the other pages of my document. I have a large image that takes up most of my document's second page. When I drag and redact it, the preview looks completely normal. However, after I apply the redaction, there is a large black rectangle on all three pages of my document.

I have tried going back to the original Word document and resaving as a pdf again--same result.

I have tried going back to the original Word document and clicking "Save as Adobe pdf"--same result.

Any ideas?

Thanks.

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May 28, 2019 1
Adobe Community Professional ,
May 28, 2019

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Hi Forrest,

How are you marking the text for redaction? By dragging or with Cmd+Drag (Ctrl+Drag on Windows)?

Jane

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May 28, 2019 0
New Here ,
Mar 18, 2020

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I am having a similar problem. It seems that if I find and mark text for redaction it displays perfectly, but when I apply it also redacts all of the 'hidden information'. But I have not selected the hidden info for redaction. 

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Mar 18, 2020 0
New Here ,
Nov 02, 2020

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I too had a huge PDF doc. Unfortunately I had to hit apply after each marking, which took quite a long time--but it worked

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Nov 02, 2020 0
New Here ,
Jul 17, 2020

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My office is also having major problems with this. Now that Marsy's Law is in effect, we have to redact soooo much information from our police reports. These come from many different agencies using different software to create their PDFs. It's ridiculous that it is happening so frequently across so many different agencies' PDFs. The only thing I have found to get around it is to remove just Objects from the Remove Hidden Information section and re-run text recognition on the file. It noticeably diminshes the quality of text in the PDF. Adobe needs to fix this.

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Jul 17, 2020 0