Regarding Adobe Acrobat Standard

New Here ,
Jun 19, 2017 Jun 19, 2017

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Dear Team,

We are facing one problem related to adbe PDFMOutlook add ins. Our outlook getting crashed due to this add ins after disabled this add ins its working for some time but again its crashing and events getting generate as below.

Faulting application name: OUTLOOK.EXE, version: 15.0.4919.1001, time stamp: 0x58d20482

Faulting module name: PDFMOutlook.dll, version: 9.0.0.0, time stamp: 0x4850c257

Exception code: 0xc0000005

Fault offset: 0x0001b28a

Faulting process id: 0x104c

Faulting application start time: 0x01d2e4d7f5c393d1

Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE

Faulting module path: C:\Program Files\Adobe\Acrobat 9.0\PDFMaker\Mail\Outlook\PDFMOutlook.dll

Report Id: 58db1a07-50cb-11e7-a43d-308d99c9104c

Faulting package full name: %14

Faulting package-relative application ID: %15

Requesting you to please help on this asap.

BR/

NAVIN KUMAR

[Phone no. removed by moderator]

TOPICS
Install update and subscribe to Acrobat

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correct answers 1 Correct Answer

Adobe Employee , Jun 20, 2017 Jun 20, 2017
Hi Navin, Acrobat 9 is not compatible with Outlook 2013 as mentioned in the link above. The update were released for Office 2016 and Office 365 which you can download by launching the application>click File>Account. Under Product Information, click Update Options>Update NowFor more information, visit this link: https://technet.microsoft.com/en-gb/office/mt465751 -Shivam

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Adobe Employee ,
Jun 19, 2017 Jun 19, 2017

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Adobe Employee ,
Jun 19, 2017 Jun 19, 2017

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Hi navink45238457,

As per the issue description mentioned above, Outlook is crashing when PDF Maker add-in is enabled in the application, is that correct?

Check if there is an update available for Acrobat- launch Acrobat>click Help>select Check for Updates.

If that doesn't work, try repairing Acrobat by navigating to Help menu in Acrobat.

You may also try troubleshooting steps mentioned in the link below:

Troubleshoot Acrobat PDFMaker issues in Microsoft Office on Windows

From the crash log given above, it seems you have Acrobat 9 installed on the machine which is not compatible with the version of MS Office installed on your machine, thus can result in this behavior.

Here is more info: Web browsers and PDFMaker applications compatible with Acrobat and Reader

Thank You,

Shivam

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New Here ,
Jun 19, 2017 Jun 19, 2017

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Hi Shivam,

Thanks for help. Could you please look in to this below blogs, as i am able to see i think there is some compatibility issue with office 2016 but in my system is outlook 2013 so what about that is.

And i think adobe team is saying one non security path was released in may 2017 for the same could you please help to know the KB no of the same.

BR/

NAVIN KUMAR

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New Here ,
Jun 19, 2017 Jun 19, 2017

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Hi,

Could you please help to know about the KB (no)which is released in march 3,2016 to fix the issue in office 2016 and office 365.

BR/

NAVIN KUMAR

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Adobe Employee ,
Jun 20, 2017 Jun 20, 2017

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Hi Navin,

Acrobat 9 is not compatible with Outlook 2013 as mentioned in the link above. The update were released for Office 2016 and Office 365 which you can download by launching the application>click File>Account.

Under Product Information, click Update Options>Update Now

For more information, visit this link: https://technet.microsoft.com/en-gb/office/mt465751

-Shivam

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