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Renewal charged to my creditcard, but now I cannot make a pdf

New Here ,
Sep 21, 2020

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The renewal was charged to my creditcard Euro 145,05, but until now I cannot make a pdf

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General troubleshooting

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Renewal charged to my creditcard, but now I cannot make a pdf

New Here ,
Sep 21, 2020

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The renewal was charged to my creditcard Euro 145,05, but until now I cannot make a pdf

TOPICS
General troubleshooting

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31

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Sep 21, 2020 0
Adobe Employee ,
Sep 21, 2020

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Hey!

 

I guess you are either referring to Adobe Acrobat or Export PDF subscription. However, I don't see any active subscription under your current email address.

There's likely a chance that you have subscription under a different email and you are Signed In into the application using a different email (with no subscription).

Check the following-

1- First find the correct email where you have the subscription.

2- Make sure you have the right application installed. Having an incorrect application may will casue the trouble.

 

Thanks,

Akanchha

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