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Repeated login in requests

New Here ,
Jun 01, 2020

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Every time I open a PDF file I get a dialog box asking for the last 4 digits of my 'phone number.  then I receive a 'phone text and I put in the code number on my PC, then I get a password request to log in.  I thought the login credentials were a one-off requirement, yet I get the request every time I open a file after closing Adobe.

 

Any ideas, it's very annoying.

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Repeated login in requests

New Here ,
Jun 01, 2020

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Every time I open a PDF file I get a dialog box asking for the last 4 digits of my 'phone number.  then I receive a 'phone text and I put in the code number on my PC, then I get a password request to log in.  I thought the login credentials were a one-off requirement, yet I get the request every time I open a file after closing Adobe.

 

Any ideas, it's very annoying.

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234

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Jun 01, 2020 0
Most Valuable Participant ,
Jun 01, 2020

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Which Adobe app (Acrobat Reader DC, Acrobat Pro DC, Acrobat Pro 2017, other) is used on your system, when you try to open a PDF? 

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Jun 01, 2020 0
New Here ,
Jun 01, 2020

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Adobe Acrobat Reader DC

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Jun 01, 2020 0
Explorer ,
Nov 21, 2020

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If you use Piriform CC Cleaner, look to see whether the option "Erase saved passwords" is checked. This has the effetc of removing saved adobe credentials, and so endless log ins. 

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Nov 21, 2020 0