Request must be made to correct API access point

New Here ,
Nov 20, 2020 Nov 20, 2020

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I'm trying to use the sign function for the first time in acrobat and this error keeps popping up as I go to a request signature. It says "request must be made to correct API access point (e.g. use GET /baseUris)" how do I get it to work?

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Crash or freeze, General troubleshooting, How to, PDF forms

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New Here ,
Jan 11, 2021 Jan 11, 2021

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Yes I have this problem too. After placing a signature on a document and clicking next, I receive this error message.

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New Here ,
Feb 18, 2021 Feb 18, 2021

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Yes, I am also having that same issue.  I push "Request Signatures," enter the email address, and an error message pops up saying, "An error has occurred. Please try again. Request must be made to correct API access point (e.g. use GET /baseUris)."  What does this mean?  Has anyone figured out the solution to this? 

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Adobe Community Professional ,
Feb 18, 2021 Feb 18, 2021

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Did Acrobat used to worke fine before the last update? Can you tell if this error just started popping out of nowhere after the last update?

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Adobe Community Professional ,
Feb 18, 2021 Feb 18, 2021

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If this is happening while trying to use Adobe Sign see the Adobe Sign API -FAQ:

 

helpx.adobe.com/sign/faq/api.html

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New Here ,
Mar 26, 2021 Mar 26, 2021

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What if I don't want to read a bunch of stuff that doesn't help? Any other suggestions?

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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What if I don't want to read a bunch of stuff that doesn't help?

 

  • Then don't.

 

Any other suggestions?

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New Here ,
Mar 29, 2021 Mar 29, 2021

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Fair enough, but I was hoping for quick & helpful information from people smarter than me, who have the ability to dumb it down so that regular people (like me) can solve their own problems without spending an hour with tech support... 

 

I know, I know, "hope in one hand..."

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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When you use Adobe Sign post the question in the forum for Adobe Sign.

Or contact the Adobe support.

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