Rich Media does not play/show control buttons in Acrobat Reader DC

New Here ,
Oct 30, 2020 Oct 30, 2020

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I've recently recieved Adobe Acrobat Pro 2020 and added some mp3 to my PDFs. When I open my PDFs in the Acrobat Reader, it does not show any audio control buttons like play, stop, etc. (see picture)

Also when I open my file at work in the Acrobat Reader I can't even play my mp3 - I just see a green line on a black background and hear no sound. Playback works at my laptop in the Reader and the Pro version.

Thanks!

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Rich media and 3D

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Adobe Employee ,
Oct 30, 2020 Oct 30, 2020

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Hi Luis,

 

Thank you for reaching out and sorry for the trouble.

 

This is a known issue and the team is working on the fix. We will update you when the fix patch will be available. 

We appreciate your patience.

 

Thanks,

Meenakshi

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New Here ,
May 13, 2021 May 13, 2021

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Has this issue been resolved yet? I'm attempting to embed video and similarly cannot see any controls. Frustrating to buy Pro for this exact purpose only to find that it's nonfunctional.

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New Here ,
May 14, 2021 May 14, 2021

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Hi,
I'm afraid to say that this issue hasn't been resolved yet.

I know that this is frustrating...

 

Regards,

Luis

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