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Ridiculous cancellation policy

New Here ,
Apr 01, 2021 Apr 01, 2021

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Hi last year I contacted you guys to say that I no longer needed Adobe and I wish to cancel my plan. You guys acknowledged. I did not get a chance to download or archive our online conversation request. When I checked my bills it still reflected sales and fees going to your company. Why is this so? Also I kept receiving emails to update my credit card details. I had not approved an update simply because I had already wished to stop billing. If you checked my history I had not used your software as I no longer need it. I had other solutions. I want you to stop this billing immediately. And refund me from last year August 2021.

The way to cancel this usage is ridiculous. I waited a long time for an agent to attend to me to acknowledge my intention to cancel. 
I gave up and decided to write this post after realizing I cannot lodge in my request. This is the 2nd time I am requesting this.  
kindly action on my requests ASAP. 

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Cancel subscription

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correct answers 1 Correct Answer

Adobe Employee , Apr 01, 2021 Apr 01, 2021
These communities are not Adobe Customer Support and no one can help you here. For the problems you are experiencing you need to contact Adobe Customer Support directly by phone, See https://helpx.adobe.com/contact/phone.html for phone contact information.

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Adobe Employee ,
Apr 01, 2021 Apr 01, 2021

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These communities are not Adobe Customer Support and no one can help you here. For the problems you are experiencing you need to contact Adobe Customer Support directly by phone,

 

See https://helpx.adobe.com/contact/phone.html for phone contact information.

 

- Dov Isaacs, Principal Scientist, Adobe

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