Ruler on Measure tool not highlighted so is not working

[Vertus5C68]

Hi there,

I have recently taken out a free trial for DC Pro but the ruler tool on measure is not highlighted and will not let me use it. 

Can anyone help?

Thanks

[Amal.]

Hi Vertus

Hope you are doing well and sorry for the trouble. As described you are unable to use the measure tool  as it is not highlighted.

What is the version of the Adobe Acrobat DC you are using? To check the version of the application go to Help > About Acrobat and make sure you have the latest version 21.01.20142 installed. Go to Help > check for updates and reboot the computer once and check if that helps.

Please try to repair the installation (Windows Only). Go to Help > Repair Installation and see if that works.

If it still doesn't work, try to reset the Acrobat preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

If it still doesn't work, please try to create a new test user profile with full admin rights on Windows or enable the root account on Mac and try using the application there and check.

Regards

Amal