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SAP GUI will crash if use PDF view for the second time after Adobe version update.

New Here ,
Nov 17, 2020

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Since 03 November, after an update from Adobe, we have experienced the following:
In conjunction with Acrobat Reader DC (only, no parallel installed Pro version) there was a performance degradation when displaying PDF documents in SAP GUI. So, we found out that in Acrobat Reader DC->Edit->Perferences->Security (Enhanced)->"Enable Protected Mode at startup" which is disabled since 2018 and worked well, but now, for whatever reason, has to be enabled. Good, works again!
Some of our users also use the Pro version of Acrobat in parallel to Reader DC (.PDF default). "Activate protected mode on startup" does not change anything in Pro (first call is always fast), but with the Pro version installed, the display of a PDF file crashes every 2nd time. Crash means, SAP GUI closes without a message! Same, if using Pro version only. Please help!

Pro version 2020.013.20064, Reader DC 2019.010.20098, SAP GUI 7500.2.15.1133 Patch 15

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Crash or freeze, General troubleshooting

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SAP GUI will crash if use PDF view for the second time after Adobe version update.

New Here ,
Nov 17, 2020

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Since 03 November, after an update from Adobe, we have experienced the following:
In conjunction with Acrobat Reader DC (only, no parallel installed Pro version) there was a performance degradation when displaying PDF documents in SAP GUI. So, we found out that in Acrobat Reader DC->Edit->Perferences->Security (Enhanced)->"Enable Protected Mode at startup" which is disabled since 2018 and worked well, but now, for whatever reason, has to be enabled. Good, works again!
Some of our users also use the Pro version of Acrobat in parallel to Reader DC (.PDF default). "Activate protected mode on startup" does not change anything in Pro (first call is always fast), but with the Pro version installed, the display of a PDF file crashes every 2nd time. Crash means, SAP GUI closes without a message! Same, if using Pro version only. Please help!

Pro version 2020.013.20064, Reader DC 2019.010.20098, SAP GUI 7500.2.15.1133 Patch 15

TOPICS
Crash or freeze, General troubleshooting

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212

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Nov 17, 2020 0
New Here ,
Nov 19, 2020

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Confirming we are seeing the same issue with several users. Installing this patch for both products resolved the issue but only for a very short time.

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousnovember202...

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Nov 19, 2020 0