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Saving PDF in Acrobat Removes Mac Finder Tags

New Here ,
Jun 22, 2019

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When I save a PDF in Acrobat after making some sort of change to the document (e.g., highlighting text, adding comment bubble, etc), the document saves and removes all of the tags that were attached to the document in Mac's Finder. This is extremely problematic for me, since I rely on having certain documents tagged and I can't remember to retag every document after every single time I save the document. This is causing such a problem for me that I may need to discontinue use of Adobe Acrobat if I can't find a solution.

To be clear, this does not occur with other types of documents, such as Microsoft Word. Also, this problem does not occur when opening PDFs with Preview. So I know the problem is specific to Adobe Acrobat. People were having this problem with Microsoft Office products in the past, but Microsoft seems to have fixed the problem in recent updates:

For context, here are some more threads of people having the same or a similar problem:

I'm currently running Mac OS Mojave 10.14.4, but this problem also plagued me with previous OS versions as well. This issue has been raised once before in the Adobe Forums, but the question was never fully addressed or resolved (acrobat reader dc removes finder tags on save ).

If anyone has any ideas how I can solve this problem, I would greatly appreciate any advice. Thanks!

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Saving PDF in Acrobat Removes Mac Finder Tags

New Here ,
Jun 22, 2019

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When I save a PDF in Acrobat after making some sort of change to the document (e.g., highlighting text, adding comment bubble, etc), the document saves and removes all of the tags that were attached to the document in Mac's Finder. This is extremely problematic for me, since I rely on having certain documents tagged and I can't remember to retag every document after every single time I save the document. This is causing such a problem for me that I may need to discontinue use of Adobe Acrobat if I can't find a solution.

To be clear, this does not occur with other types of documents, such as Microsoft Word. Also, this problem does not occur when opening PDFs with Preview. So I know the problem is specific to Adobe Acrobat. People were having this problem with Microsoft Office products in the past, but Microsoft seems to have fixed the problem in recent updates:

For context, here are some more threads of people having the same or a similar problem:

I'm currently running Mac OS Mojave 10.14.4, but this problem also plagued me with previous OS versions as well. This issue has been raised once before in the Adobe Forums, but the question was never fully addressed or resolved (acrobat reader dc removes finder tags on save ).

If anyone has any ideas how I can solve this problem, I would greatly appreciate any advice. Thanks!

TOPICS
General troubleshooting

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149

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Jun 22, 2019 0
Adobe Community Professional ,
Jun 24, 2019

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I'd recommend using Bridge instead of Mac Finder for tagging. Bridge uses XMP metadata, and is industry standard. Bridge is also free. This article discusses using Bridge to keyword photos, but it works exactly the same to keyword PDFs and pretty much any other filetype. The keywords get appended to the file and will go with it. They also don't get overwritten when you save.

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Jun 24, 2019 0
Participant ,
Jul 12, 2019

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Edited Response

Hi BradyW,

I understand the situation, as you are getting the issue as Acrobat after saving the file removes the mac finder tags.

  • Could you please share the Product name and the version? Is it Acrobat Reader or Adobe Acrobat DC? You may follow the link-Identify the product and its version for Acrobat and Reader DC
  • Is it occurring with one file or with all the files that you are trying to save?
  • Are you on a home network or work domain?
  • Are you saving it on your computer hard disk, on cloud storage or on share point?

In the meantime you can try to :

I hope this will help, keep us updated with the result.

Regards,
Amal

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Jul 12, 2019 0
New Here ,
Sep 01, 2020

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I am having the same problem.

I have a huge number of tagged documents and a workflow that uses Finder to organise these. I don't want to shift to Bridge.

This problem happened when I upgraded from Acrobat Build: 15.9.20069.159242 to Build: 20.12.20043.396433

I'm using Mac OS 10.13.6

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Sep 01, 2020 0
Ali5DD1 LATEST
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Sep 07, 2020

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Sep 07, 2020 0