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Screentip conversion bug from PPT to PDF

Community Beginner ,
Jun 20, 2018

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At the moment hyperlinks in PowerPoint or Word lose their screentip text when converted to PDF.  Please correct this feature.

To reproduce the issue in PPT:

  1. In blank presentation, insert a shape (e.g. rectangle)
  2. Right-click on the rectangle and choose "Hyperlink..."
  3. In the Address box type e.g. http://example.com
  4. Click on "ScreenTip..." button and enter e.g. "Message"
  5. Click OK
  6. Test the screentip in presentation mode: when hovering the mouse over the shape, the screentip appears
  7. File > Save as Adobe PDF...
  8. Open the newly created PDF: when hovering the mouse over the shape, the screentip is missing (only example.com is shown)

This can create accessibility issues

Thank you

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Screentip conversion bug from PPT to PDF

Community Beginner ,
Jun 20, 2018

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At the moment hyperlinks in PowerPoint or Word lose their screentip text when converted to PDF.  Please correct this feature.

To reproduce the issue in PPT:

  1. In blank presentation, insert a shape (e.g. rectangle)
  2. Right-click on the rectangle and choose "Hyperlink..."
  3. In the Address box type e.g. http://example.com
  4. Click on "ScreenTip..." button and enter e.g. "Message"
  5. Click OK
  6. Test the screentip in presentation mode: when hovering the mouse over the shape, the screentip appears
  7. File > Save as Adobe PDF...
  8. Open the newly created PDF: when hovering the mouse over the shape, the screentip is missing (only example.com is shown)

This can create accessibility issues

Thank you

TOPICS
Create PDFs

Views

2.4K

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Jun 20, 2018 1
Adobe Employee ,
Jun 26, 2018

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Hello Nyift,

We apologize for the inconvenience caused, would you mind sharing more details about this issue?

What is the dot version of Acrobat installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

Is it a Mac or Windows machine and what is the version of operating system installed?

What is the version of Office suite installed?

Is this behavior occurs while adding a shape in the blank presentation or does this happen with text as well?

We’re here to help, just need more info.

Thanks,

Anand Sri.

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Jun 26, 2018 0
Community Beginner ,
Jun 29, 2018

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Hi Anand,

Windows 10 / Acrobat Pro DC Version 2018.011.20040 / Office 2016

but I observed the same bug on other versions of acrobat pro

for a text shape, the hyperlink operates on a portion of the text and I think the screentip is also dropped when converting to PDF

Thank you

Sebastien

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Jun 29, 2018 0
Community Beginner ,
Jun 29, 2018

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I think the same issue was reported as save Screen Tip when converting Word docx to PDF

The solution proposed is impractical because it requires editing the PDF after each conversion

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Jun 29, 2018 0
Adobe Employee ,
Jun 29, 2018

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Hello Sebastien,

We are able to reproduce the issue at our end. The issue seems to be the metadata tag that is not getting picked up but the link is getting displayed. The link becomes the tooltip in the PDF and the metadata  alt tag gets removed.

We have reported the issue to the Development and Engineering team and they are working on the fix and will share an update soon.

Thanks for your time and patience.

Regards,

Anand Sri.

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Jun 29, 2018 1
Community Beginner ,
Jul 25, 2018

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any update?

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Jul 25, 2018 0
Adobe Employee ,
Jul 30, 2018

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Hello Nyift,

We're sorry for the delayed response and inconvenience caused. The Engineering team is working on a resolution on a high priority, will share an update when a fix is available.

Thank you for your time and patience thus far.

Regards,

Anand Sri.

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Jul 30, 2018 0
Community Beginner ,
Aug 30, 2018

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any progress?

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Aug 30, 2018 0
Adobe Employee ,
Sep 06, 2018

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Hello Nyift,

I am sorry for the delayed response, I have responded back to the private message you sent, please check your email inbox.

Thanks,

Anand Sri

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Sep 06, 2018 0
New Here ,
Jan 13, 2020

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Hi,

I am facing the same problem. Could you please assist me with the solution

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Jan 13, 2020 0
New Here ,
May 28, 2020

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Hi, having the same issue. Can you please help me with a fix?

Thanks.

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May 28, 2020 0
Community Beginner ,
Oct 30, 2018

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This issue is still not fixed

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Oct 30, 2018 0
New Here ,
Nov 09, 2018

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I'm having the same issue... still waiting for it to be fixed.

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Nov 09, 2018 0
New Here ,
Feb 06, 2019

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I'm also having this same issue and anxiously waiting for the solution.  Is there an estimated time frame for when the solution will be incorporated and released?  Thanks.

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Feb 06, 2019 1