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Scrolling in Acrobat Pro DC on Mac with search bar open is extremely slow

Community Beginner ,
Jul 13, 2020

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Dear Adobe,

 

I am using Adobe Acrobat Pro DC 'Continuous Release' version 2020.009.20074 on a late-model MacBook Pro.

 

I have noticed that if I scroll through a document with the 'search' window open (ie, after searching for a word), the scroll is extremely laggy and slow.  I have seen a number of posts on the community forum about this issue, but no solutions.

 

Please can you advise how to fix this issue? 

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Scrolling in Acrobat Pro DC on Mac with search bar open is extremely slow

Community Beginner ,
Jul 13, 2020

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Dear Adobe,

 

I am using Adobe Acrobat Pro DC 'Continuous Release' version 2020.009.20074 on a late-model MacBook Pro.

 

I have noticed that if I scroll through a document with the 'search' window open (ie, after searching for a word), the scroll is extremely laggy and slow.  I have seen a number of posts on the community forum about this issue, but no solutions.

 

Please can you advise how to fix this issue? 

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Crash or freeze

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215

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Jul 13, 2020 0
Adobe Employee ,
Jul 14, 2020

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Hi Jrglvl

 

We are sorry for the trouble. As described the scrolling is slow and laggy

 

Is this a behavior with a particular PDF fiel or with all the PDFs? Please try with a different PDF file and check.

 

Also, try switching to read mode (CTRL-H) and check the scrolling and then switch back to normal view (CTRL -H again) and check the scrolling speed.

 

If the PDF is stored on a shared network/drive please download the file to your computer and check for the issue.

 

Please try the following preferences and see if that makes any difference.

  • Go to Edit (Windows), Adobe Reader / Adobe Acrobat DC (Mac) > Preferences > Page Display >Select Single Page Continuous under page layout.

 

If it still doesn't work, try to disable the protected mode and Enhanced Security. Go to Edit (Windows), Adobe Reader / Adobe Acrobat DC (Mac) > Preferences > Enhanced Security > Turn OFF the Protected Mode and Uncheck Enhanced Security. Restart the application and check.

Note: Switching OFF the security is for the testing purpose only, please turn ON the security after testing, irrespective of the result.

 

Let us know how it goes

 

Regards

Amal

 

 

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Jul 14, 2020 0
Community Beginner ,
Jul 19, 2020

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Hi Amal,

In relation to your questions:


- Yes, this happens with all PDF files. I have tried multiple PDF files.
- No, switching to read mode (which is shift+command+H on a mac) and
switching back does not fix the problem.
- No, the file is not stored on a shared or network drive.
- No, adjusting the preferences to 'Single Page Continuous' did not fix
the problem.
- No, switching of 'Enhanced Security' and restarting the program did
not fix the problem.

Grateful if you could provide any other suggestions.

Kind regards,

James

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Jul 19, 2020 0
Community Beginner ,
Jul 24, 2020

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I want to double that:

 

 I am a CC-subscriber, but for reading PDFs I am using Apple Preview because the stuttering choppy scrolling of PDFs is unbearable on an iMac with a Radeon Pro Vega graphic card. Latest version, all accessibility features turned off… 

In Apple Preview scrolling through pages is smooth as butter, in Acrobat the page jumps in 40 pixel jumps or more…

It's rididulous. ADOBE, show some love to the Adobe Acrobat on MAC!!!

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Jul 24, 2020 0
Adobe Employee ,
Jul 25, 2020

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Hi there

 

We are sorry for the daelay in response. As the issue still persists, please try to create a new test user profile with full admin rights or enable the root accoungt in Mac and try using the application there and check.

 

If it still doesn't work please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer nd reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Keep us posted with the results

 

Regards

Amal

 

 

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Jul 25, 2020 0
Community Beginner ,
Jul 26, 2020

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Hi Amal,

The Acrobat Cleaner Tool says that it is not for use with Creative Cloud:

*"THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING
SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS
OF ACROBAT AND ADOBE READER."*

My understanding is that Acrobat Pro DC is part of Creative Cloud.

Is there anything else you suggest? Having a look at your message board
shows that this seems to be a common problem on Macs. Given the price of
this software I would be grateful if you could offer a solution that
actually works.

Kind regards,

James

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Jul 26, 2020 1
Community Beginner ,
Aug 02, 2020

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Hi Amal,

 

Just wondering if you've had time to come back to me on this?

 

Kind regards,

 

James

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Aug 02, 2020 0
Community Beginner ,
Aug 03, 2020

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Hi Amal,

 

Can you please give me instructions to cancel my Adobe subcription?  I have found that PDFElement Pro is cheaper and works better.

 

Kind regards,

 

James

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Aug 03, 2020 0
Amal. LATEST
Adobe Employee ,
Aug 08, 2020

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Hi James

 

I am sorry for the delay in response.

 

To cancel the subscription, you may please follow the instructions given in the help page https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

 

Regards

Amal

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Aug 08, 2020 0