Send for signature tool missing in Acrobat DC

[dadebbo]

This morning I received an error saying the server was unavailable when I tried to upload a PDF to send for signature. After a few hours, a new message popped up saying I wasn't connected to the Internet (though I was). After finally struggling with it all day, I decided to uninstall and reinstall. Now the Send for Signature tool has disappeared. I used it yesterday without issue, but today has been a different story. Restarting and reinstalling didn't work.

[EvanBowness]

i sent a screenshot

/e.

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Evan Bowness, UBC Public Scholar

PhD Candidate, Institute for Resources, Environment and Sustainability

University of British Columbia, Musqueam Territory

evan.bowness@ires.ubc.ca<mailto:evan.bowness@ires.ubc.ca>

skype: evan.bowness

FaceTime: evan.bowness@gmail.com<mailto:evan.bowness@gmail.com>

WhatsApp: +55 48 99133-9551

[Test Screen Name]

You can't send screenshots by email. Well, you can send them but we don't receive them.

You can return to the forum and type the reply, clicking the add image button as you would have before. Or just type out the full number (like 2016.123.20022).

[EvanBowness]

OK.

2015 Release (classic)

Version: 2015.006.30394

I couldn't copy the text directly from the about screen, so that’s a little annoying as a side comment.

was able to get this as well:

Architecture: x86_64

Build: 15.6.30394.253961

AGM: 4.30.72

CoolType: 5.14.5

JP2K: 1.2.2.39492

Macbook

macOS High Sierra

10.13.3

/e.

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Evan Bowness, UBC Public Scholar

PhD Candidate, Institute for Resources, Environment and Sustainability

University of British Columbia, Musqueam Territory

evan.bowness@ires.ubc.ca<mailto:evan.bowness@ires.ubc.ca>

skype: evan.bowness

FaceTime: evan.bowness@gmail.com<mailto:evan.bowness@gmail.com>

WhatsApp: +55 48 99133-9551

[Test Screen Name]

Ok, well this is a bit weird. You are running the Classic version, which does not have access to any web services. It is what you get with a permanent license, which does not include ongoing payment for services. So far so good, except you say you have a Creative Cloud subscription? That would let you run the Continuous version instead, with services.

[EvanBowness]

I think I mentioned that I purchased acrobat before and now have a CC subscription.

I’m unable to install acrobat through the CC app.

/e.

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Evan Bowness, UBC Public Scholar

PhD Candidate, Institute for Resources, Environment and Sustainability

University of British Columbia, Musqueam Territory

evan.bowness@ires.ubc.ca<mailto:evan.bowness@ires.ubc.ca>

skype: evan.bowness

FaceTime: evan.bowness@gmail.com<mailto:evan.bowness@gmail.com>

WhatsApp: +55 48 99133-9551

[Test Screen Name]

You would at the very least need to uninstall the Classic version.

[jessicah70950630]

This fixed it for me:

Also please execute the following steps below and let us know if it does not help

1. Sign out from the application ( Go  to Help-> Sign Out )
2. Quit the application
3. Launch Acrobat and sign in

Turns out I somehow got signed out of my Adobe account and when I signed back in I put a different email than the one associated with my paid Adobe account. So I had Acrobat DC open and was using some of the functions, but couldn't use the send for signature function until I re-signed in with the proper credentials. Hope this helps someone else.

[Bo-Ming5FD5]

This worked for me.  Thanks.