Serial Number activation

[kurland5FA3]

Hi can you assist me with activating my Adobe Standard XI, I keep getting this retry error that tells me to deactivate one of my computers and try again. I did that but I keep getting the same error.

[try67 · Accepted solution]

I can't read the contents of the image but if it's saying that you need to deactivate another computer and you don't have access to that computer then you would need to contact Adobe directly and ask for an "activation count reset". They might try and tell you that Acrobat XI is not supported, but that's not important. Insist they do this operation and ask to talk to a supervisor if they don't.

To contact them directly

https://helpx.adobe.com/contact.html
https://helpx.adobe.com/contact/phone.html

PS. Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...