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Serial number invalid

New Here ,
Nov 09, 2020

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Hi, following a PC change, I had to reinstalll everything from scratch. When I want to install Adobe Acrobat XI, I receive a message that my "serial number is invalid". What can I do?

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Install update and subscribe to Acrobat

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Serial number invalid

New Here ,
Nov 09, 2020

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Hi, following a PC change, I had to reinstalll everything from scratch. When I want to install Adobe Acrobat XI, I receive a message that my "serial number is invalid". What can I do?

TOPICS
Install update and subscribe to Acrobat

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16

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Nov 09, 2020 0
Adobe Community Professional ,
Nov 09, 2020

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PLease contact your local technical support, the servers that confirm older serial numbers are slowly turned off, forcing you to ugrade to the latest version. Your local Adobe team might have a solution.

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Nov 09, 2020 0
try67 LATEST
Most Valuable Participant ,
Nov 09, 2020

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That's not true. Activating Acrobat XI should still be possible, and this error message is not related to activation, anyway.

However, it is recommended they contact Adobe directly for this issue, yes:

https://helpx.adobe.com/contact.html
https://helpx.adobe.com/contact/phone.html

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