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Alguien que pueda ayudarme acerca de donde puedo contactarme para reclamar un cobro que no autorice?
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Try here:
https://helpx.adobe.com/contact.html
https://helpx.adobe.com/contact/phone.html
Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...