Shareable link coming up with error

[Aimei5E3E]

When I use the shareable link an error shows. This link worked previously but now isn't. Any help?

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>

<Code>SignatureDoesNotMatch</Code>

<Message>The request signature we calculated does not match the signature you provided. Check your key and signing method.</Message>

<AWSAccessKeyId>AKIAWD2N7EVPBZZYDRDJ</AWSAccessKeyId>

<StringToSign>AWS4-HMAC-SHA256 20201109T205313Z 20201109/us-east-1/s3/aws4_request 17c0981d1b564b4c7d3bd43e0d6b58e073909ac45b91858db897e1d011a8c6e7</StringToSign>

<SignatureProvided>6e6e2361a1a34fde9bee1bd83cec3b0751b5cb9396005937b7ace2758343fba4</SignatureProvided>

<StringToSignBytes>41 57 53 34 2d 48 4d 41 43 2d 53 48 41 32 35 36 0a 32 30 32 30 31 31 30 39 54 32 30 35 33 31 33 5a 0a 32 30 32 30 31 31 30 39 2f 75 73 2d 65 61 73 74 2d 31 2f 73 33 2f 61 77 73 34 5f 72 65 71 75 65 73 74 0a 31 37 63 30 39 38 31 64 31 62 35 36 34 62 34 63 37 64 33 62 64 34 33 65 30 64 36 62 35 38 65 30 37 33 39 30 39 61 63 34 35 62 39 31 38 35 38 64 62 38 39 37 65 31 64 30 31 31 61 38 63 36 65 37</StringToSignBytes>

<CanonicalRequest>GET /link/track uri=urn%3Aaaid%3Ascds%3AUS%3Ad21db466-99f8-47d9-8e10-b864c45324ea host:virgo-cdn-ue1-prod.s3.amazonaws.com x-amz-content-sha256:e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855 x-amz-date:20201109T205313Z host;x-amz-content-sha256;x-amz-date e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855</CanonicalRequest>

<CanonicalRequestBytes>47 45 54 0a 2f 6c 69 6e 6b 2f 74 72 61 63 6b 0a 75 72 69 3d 75 72 6e 25 33 41 61 61 69 64 25 33 41 73 63 64 73 25 33 41 55 53 25 33 41 64 32 31 64 62 34 36 36 2d 39 39 66 38 2d 34 37 64 39 2d 38 65 31 30 2d 62 38 36 34 63 34 35 33 32 34 65 61 0a 68 6f 73 74 3a 76 69 72 67 6f 2d 63 64 6e 2d 75 65 31 2d 70 72 6f 64 2e 73 33 2e 61 6d 61 7a 6f 6e 61 77 73 2e 63 6f 6d 0a 78 2d 61 6d 7a 2d 63 6f 6e 74 65 6e 74 2d 73 68 61 32 35 36 3a 65 33 62 30 63 34 34 32 39 38 66 63 31 63 31 34 39 61 66 62 66 34 63 38 39 39 36 66 62 39 32 34 32 37 61 65 34 31 65 34 36 34 39 62 39 33 34 63 61 34 39 35 39 39 31 62 37 38 35 32 62 38 35 35 0a 78 2d 61 6d 7a 2d 64 61 74 65 3a 32 30 32 30 31 31 30 39 54 32 30 35 33 31 33 5a 0a 0a 68 6f 73 74 3b 78 2d 61 6d 7a 2d 63 6f 6e 74 65 6e 74 2d 73 68 61 32 35 36 3b 78 2d 61 6d 7a 2d 64 61 74 65 0a 65 33 62 30 63 34 34 32 39 38 66 63 31 63 31 34 39 61 66 62 66 34 63 38 39 39 36 66 62 39 32 34 32 37 61 65 34 31 65 34 36 34 39 62 39 33 34 63 61 34 39 35 39 39 31 62 37 38 35 32 62 38 35 35</CanonicalRequestBytes>

<RequestId>FB7DB9A4B5880509</RequestId>

<HostId>iIkETn0MkXSqoF5mlz20k2SIIbYKXv2hBHgR4zoQjHzStA6pwrGSu7nrQLwX+TG1KZQCwk76V4g=</HostId>

</Error>

[ben.christoph]

Having the same issue as of today, previously was not. Some links for reference:

• https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:6811e8a9-e5bc-4d38-b3fe-dac98635ca52
• https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:2b6dd92b-e390-4475-8d4f-d77cbadd3586
• https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:60e01164-cf78-46ae-9c74-4a7c147d7924

[Linginfelter]

Same issue here.

[cassiew]

Also having this issue.

[Sara Hummel]

Same!

[Marijke J]

Same issues here. tried contacting Adobe Support both online and phone but they are still clueless and not interested in my issue. Had to follow the whole useless trouble shooting script so I gave up.  Looks like they just did a major update and that must have set this off: https://community.adobe.com/t5/acrobat/acrobat-and-reader-november-2020-release-dc-continuous-acroba...

[jaycribas]

Same problem - had to download and distribute via attachment. My colleague tried to reshare as a shared link and I got the same XML error. 😞

[Curtis5FB7]

Exact same issue.  Worked fine last week, starting today - nothing.

[LDSchneider]

Same issue!!

[MeenakshiNegi · Accepted solution]

Hi All!

Thank you for reaching out and sorry for the trouble.

The issue has been resolved now.

Please check again and let us know if you still receive the error on opening the shared file.

Thanks,

Meenakshi

[arvindy]

Hi All,
Kindly let us know if you still face the problem, also share the exact steps to reproduce the issue.

Regards,
Arvind

[Linginfelter]

Looks resolved for me. 

[LDSchneider]

Seems fixed for my team, thanks for your speedy fix to the problem!

[#14]

I am getting an error message when creating the link to share. It has been working until 11.16.2020 in the afternoon. I used all day and suddenly got the below message:

It says, "FAILED TO CREATE LINK"