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Shareable link coming up with error

New Here ,
Nov 09, 2020

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When I use the shareable link an error shows. This link worked previously but now isn't. Any help?

 

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>SignatureDoesNotMatch</Code>
<Message>The request signature we calculated does not match the signature you provided. Check your key and signing method.</Message>
<AWSAccessKeyId>AKIAWD2N7EVPBZZYDRDJ</AWSAccessKeyId>
<StringToSign>AWS4-HMAC-SHA256 20201109T205313Z 20201109/us-east-1/s3/aws4_request 17c0981d1b564b4c7d3bd43e0d6b58e073909ac45b91858db897e1d011a8c6e7</StringToSign>
<SignatureProvided>6e6e2361a1a34fde9bee1bd83cec3b0751b5cb9396005937b7ace2758343fba4</SignatureProvided>
<StringToSignBytes>41 57 53 34 2d 48 4d 41 43 2d 53 48 41 32 35 36 0a 32 30 32 30 31 31 30 39 54 32 30 35 33 31 33 5a 0a 32 30 32 30 31 31 30 39 2f 75 73 2d 65 61 73 74 2d 31 2f 73 33 2f 61 77 73 34 5f 72 65 71 75 65 73 74 0a 31 37 63 30 39 38 31 64 31 62 35 36 34 62 34 63 37 64 33 62 64 34 33 65 30 64 36 62 35 38 65 30 37 33 39 30 39 61 63 34 35 62 39 31 38 35 38 64 62 38 39 37 65 31 64 30 31 31 61 38 63 36 65 37</StringToSignBytes>
<CanonicalRequest>GET /link/track uri=urn%3Aaaid%3Ascds%3AUS%3Ad21db466-99f8-47d9-8e10-b864c45324ea host:virgo-cdn-ue1-prod.s3.amazonaws.com x-amz-content-sha256:e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855 x-amz-date:20201109T205313Z host;x-amz-content-sha256;x-amz-date e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855</CanonicalRequest>
<CanonicalRequestBytes>47 45 54 0a 2f 6c 69 6e 6b 2f 74 72 61 63 6b 0a 75 72 69 3d 75 72 6e 25 33 41 61 61 69 64 25 33 41 73 63 64 73 25 33 41 55 53 25 33 41 64 32 31 64 62 34 36 36 2d 39 39 66 38 2d 34 37 64 39 2d 38 65 31 30 2d 62 38 36 34 63 34 35 33 32 34 65 61 0a 68 6f 73 74 3a 76 69 72 67 6f 2d 63 64 6e 2d 75 65 31 2d 70 72 6f 64 2e 73 33 2e 61 6d 61 7a 6f 6e 61 77 73 2e 63 6f 6d 0a 78 2d 61 6d 7a 2d 63 6f 6e 74 65 6e 74 2d 73 68 61 32 35 36 3a 65 33 62 30 63 34 34 32 39 38 66 63 31 63 31 34 39 61 66 62 66 34 63 38 39 39 36 66 62 39 32 34 32 37 61 65 34 31 65 34 36 34 39 62 39 33 34 63 61 34 39 35 39 39 31 62 37 38 35 32 62 38 35 35 0a 78 2d 61 6d 7a 2d 64 61 74 65 3a 32 30 32 30 31 31 30 39 54 32 30 35 33 31 33 5a 0a 0a 68 6f 73 74 3b 78 2d 61 6d 7a 2d 63 6f 6e 74 65 6e 74 2d 73 68 61 32 35 36 3b 78 2d 61 6d 7a 2d 64 61 74 65 0a 65 33 62 30 63 34 34 32 39 38 66 63 31 63 31 34 39 61 66 62 66 34 63 38 39 39 36 66 62 39 32 34 32 37 61 65 34 31 65 34 36 34 39 62 39 33 34 63 61 34 39 35 39 39 31 62 37 38 35 32 62 38 35 35</CanonicalRequestBytes>
<RequestId>FB7DB9A4B5880509</RequestId>
<HostId>iIkETn0MkXSqoF5mlz20k2SIIbYKXv2hBHgR4zoQjHzStA6pwrGSu7nrQLwX+TG1KZQCwk76V4g=</HostId>
</Error>
 
 

Hi All!

 

Thank you for reaching out and sorry for the trouble.

 

The issue has been resolved now.

Please check again and let us know if you still receive the error on opening the shared file.

 

Thanks,

Meenakshi

TOPICS
Create PDFs, General troubleshooting, How to

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Shareable link coming up with error

New Here ,
Nov 09, 2020

Copy link to clipboard

Copied

When I use the shareable link an error shows. This link worked previously but now isn't. Any help?

 

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>SignatureDoesNotMatch</Code>
<Message>The request signature we calculated does not match the signature you provided. Check your key and signing method.</Message>
<AWSAccessKeyId>AKIAWD2N7EVPBZZYDRDJ</AWSAccessKeyId>
<StringToSign>AWS4-HMAC-SHA256 20201109T205313Z 20201109/us-east-1/s3/aws4_request 17c0981d1b564b4c7d3bd43e0d6b58e073909ac45b91858db897e1d011a8c6e7</StringToSign>
<SignatureProvided>6e6e2361a1a34fde9bee1bd83cec3b0751b5cb9396005937b7ace2758343fba4</SignatureProvided>
<StringToSignBytes>41 57 53 34 2d 48 4d 41 43 2d 53 48 41 32 35 36 0a 32 30 32 30 31 31 30 39 54 32 30 35 33 31 33 5a 0a 32 30 32 30 31 31 30 39 2f 75 73 2d 65 61 73 74 2d 31 2f 73 33 2f 61 77 73 34 5f 72 65 71 75 65 73 74 0a 31 37 63 30 39 38 31 64 31 62 35 36 34 62 34 63 37 64 33 62 64 34 33 65 30 64 36 62 35 38 65 30 37 33 39 30 39 61 63 34 35 62 39 31 38 35 38 64 62 38 39 37 65 31 64 30 31 31 61 38 63 36 65 37</StringToSignBytes>
<CanonicalRequest>GET /link/track uri=urn%3Aaaid%3Ascds%3AUS%3Ad21db466-99f8-47d9-8e10-b864c45324ea host:virgo-cdn-ue1-prod.s3.amazonaws.com x-amz-content-sha256:e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855 x-amz-date:20201109T205313Z host;x-amz-content-sha256;x-amz-date e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855</CanonicalRequest>
<CanonicalRequestBytes>47 45 54 0a 2f 6c 69 6e 6b 2f 74 72 61 63 6b 0a 75 72 69 3d 75 72 6e 25 33 41 61 61 69 64 25 33 41 73 63 64 73 25 33 41 55 53 25 33 41 64 32 31 64 62 34 36 36 2d 39 39 66 38 2d 34 37 64 39 2d 38 65 31 30 2d 62 38 36 34 63 34 35 33 32 34 65 61 0a 68 6f 73 74 3a 76 69 72 67 6f 2d 63 64 6e 2d 75 65 31 2d 70 72 6f 64 2e 73 33 2e 61 6d 61 7a 6f 6e 61 77 73 2e 63 6f 6d 0a 78 2d 61 6d 7a 2d 63 6f 6e 74 65 6e 74 2d 73 68 61 32 35 36 3a 65 33 62 30 63 34 34 32 39 38 66 63 31 63 31 34 39 61 66 62 66 34 63 38 39 39 36 66 62 39 32 34 32 37 61 65 34 31 65 34 36 34 39 62 39 33 34 63 61 34 39 35 39 39 31 62 37 38 35 32 62 38 35 35 0a 78 2d 61 6d 7a 2d 64 61 74 65 3a 32 30 32 30 31 31 30 39 54 32 30 35 33 31 33 5a 0a 0a 68 6f 73 74 3b 78 2d 61 6d 7a 2d 63 6f 6e 74 65 6e 74 2d 73 68 61 32 35 36 3b 78 2d 61 6d 7a 2d 64 61 74 65 0a 65 33 62 30 63 34 34 32 39 38 66 63 31 63 31 34 39 61 66 62 66 34 63 38 39 39 36 66 62 39 32 34 32 37 61 65 34 31 65 34 36 34 39 62 39 33 34 63 61 34 39 35 39 39 31 62 37 38 35 32 62 38 35 35</CanonicalRequestBytes>
<RequestId>FB7DB9A4B5880509</RequestId>
<HostId>iIkETn0MkXSqoF5mlz20k2SIIbYKXv2hBHgR4zoQjHzStA6pwrGSu7nrQLwX+TG1KZQCwk76V4g=</HostId>
</Error>
 
 

Hi All!

 

Thank you for reaching out and sorry for the trouble.

 

The issue has been resolved now.

Please check again and let us know if you still receive the error on opening the shared file.

 

Thanks,

Meenakshi

TOPICS
Create PDFs, General troubleshooting, How to

Views

159

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Nov 09, 2020 3
New Here ,
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New Here ,
Nov 09, 2020

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Same issue here.

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New Here ,
Nov 09, 2020

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Also having this issue.

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New Here ,
Nov 09, 2020

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Same!

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New Here ,
Nov 09, 2020

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Same issues here. tried contacting Adobe Support both online and phone but they are still clueless and not interested in my issue. Had to follow the whole useless trouble shooting script so I gave up.  Looks like they just did a major update and that must have set this off: https://community.adobe.com/t5/acrobat/acrobat-and-reader-november-2020-release-dc-continuous-acroba...

 

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