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Shared cloud documents remain in Shared Documents list.

Community Beginner ,
Aug 26, 2020

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In Acrobat, shared PDFs (mine as well as files shared by others) are deleted but remain in the shared document list, making it impossible to know which documents have completed their work cycle. Clicking the document gives the error message: "File Not Found. The file you are trying to access could not be found. The file may have been deleted or moved in another session." Selecting the document's check box, the management tools are completely absent. We are using the Share With Others tool.

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Comment review and collaborate PDF, General troubleshooting

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Shared cloud documents remain in Shared Documents list.

Community Beginner ,
Aug 26, 2020

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In Acrobat, shared PDFs (mine as well as files shared by others) are deleted but remain in the shared document list, making it impossible to know which documents have completed their work cycle. Clicking the document gives the error message: "File Not Found. The file you are trying to access could not be found. The file may have been deleted or moved in another session." Selecting the document's check box, the management tools are completely absent. We are using the Share With Others tool.

TOPICS
Comment review and collaborate PDF, General troubleshooting

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24

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Aug 26, 2020 0
Adobe Employee ,
Aug 29, 2020

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Hi,

Could you please try Sign-out and then Sign-in into Acrobat and see if it erases the entry ? Also please let us know the versions of Acrobat and Machine you are using.

 

Regards,

Arvind

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Aug 29, 2020 0
New Here ,
Aug 31, 2020

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I am having the same issue: on a Mac OS 10.14.6. Have tried logging out and back in, restarting etc, the file still appears in the list although it has been deleted already. The 'ghost' file is impossible to delete which is disrupting my workflow.

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Aug 31, 2020 0