I'm using the current version of Acrobat DC and a Brother MFC-J5320 printer/scanner via LAN.
After we had to exchange one printer for the same model I reinstall the drivers to get the new LAN settings corrected. I also updated Creative Cloud.
When I use the WIA driver the checkbox for "show scanner's user interface" should be unchecked, but it is is checked and greyed out. Every time I want to scan, the scanner interface pops up. The settings in the scanner interface are not saved. When I choose the paper feeder the first page is pulled in and scanned. All other pages are just moved through, but not scanned. It is annoying and extremely frustrating.
I can't turn off the scanner inerface, due to the greyed out box. Accoridng to other statements by Adobe support staff the box shoudl be greyed out, but not selected.
Is there a bug in Acrobat?
Thanks for any help! It drives me crazy and I have so much work to do.
Looking at this post, I face the same issue also, I managed to fix this by simply updating Adobe Acrobat, if this doesn't work, you can try another method like using your printer driver's app, for example I use Epson so I have an "Epson Scan Utility" and I know everyone likes to use Adobe's scanner since it's easier but I can use either, in the case that this is the same issue we faced.