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Show scanner's user interface is aktivated(!) and greyed out for WIA driver

Participant ,
Jan 15, 2019

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I'm using the current version of Acrobat DC and a Brother MFC-J5320 printer/scanner via LAN.

After we had to exchange one printer for the same model I reinstall the drivers to get the new LAN settings corrected. I also updated Creative Cloud.

When I use the WIA driver the checkbox for "show scanner's user interface" should be unchecked, but it is is checked and greyed out. Every time I want to scan, the scanner interface pops up. The settings in the scanner interface are not saved. When I choose the paper feeder the first page is pulled in and scanned. All other pages are just moved through, but not scanned. It is annoying and extremely frustrating.

I can't turn off the scanner inerface, due to the greyed out box. Accoridng to other statements by Adobe support staff the box shoudl be greyed out, but not selected.

Is there a bug in Acrobat?

Thanks for any help! It drives me crazy and I have so much work to do.

Marcus

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Scan documents and OCR, Windows

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Show scanner's user interface is aktivated(!) and greyed out for WIA driver

Participant ,
Jan 15, 2019

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I'm using the current version of Acrobat DC and a Brother MFC-J5320 printer/scanner via LAN.

After we had to exchange one printer for the same model I reinstall the drivers to get the new LAN settings corrected. I also updated Creative Cloud.

When I use the WIA driver the checkbox for "show scanner's user interface" should be unchecked, but it is is checked and greyed out. Every time I want to scan, the scanner interface pops up. The settings in the scanner interface are not saved. When I choose the paper feeder the first page is pulled in and scanned. All other pages are just moved through, but not scanned. It is annoying and extremely frustrating.

I can't turn off the scanner inerface, due to the greyed out box. Accoridng to other statements by Adobe support staff the box shoudl be greyed out, but not selected.

Is there a bug in Acrobat?

Thanks for any help! It drives me crazy and I have so much work to do.

Marcus

TOPICS
Scan documents and OCR, Windows

Views

560

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Jan 15, 2019 1
Community Beginner ,
May 13, 2020

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Was this ever addressed? I am having a similar issue out of the blue - the first page shows up in the scan, all the remaining pages are pulled through the scanner but not scanned into acrobat.

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May 13, 2020 0
Participant ,
Oct 22, 2020

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No! It was never addressed! Twain is depreciated in Win 10. WIA is the supported interface and Acrobat still doesn't support it well.

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Oct 22, 2020 0