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sign a pdf document

Community Beginner ,
Jun 17, 2020

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I can't sign pdf documents with my Acrobat Pro. Quite strangely it allows me to select and place a signature, but then it doesn't do it. Anyone has any ideas?

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sign a pdf document

Community Beginner ,
Jun 17, 2020

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I can't sign pdf documents with my Acrobat Pro. Quite strangely it allows me to select and place a signature, but then it doesn't do it. Anyone has any ideas?

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Jun 17, 2020 1
Adobe Community Professional ,
Jun 17, 2020

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Do you have the latest Acrobat Pro DC for desktop or mobile?

 

 

Nancy O'Shea, ACP
Alt-Web.com

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Jun 17, 2020 1
Community Beginner ,
Jun 18, 2020

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Dear Nancy,

 

Thanks for answering. No, I have Adobe Acrobat X Pro (Version 10.1.16 apparently).

 

It all seems to be working fine, but then it doesn't drop the signature. Nothing happens when I click "sign". The signature window doens't dissapear and the signature is not placed no matter how many times I click the "sign" button.

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Jun 18, 2020 1
Community Beginner ,
Jun 18, 2020

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Hi Israel, 

 

I'm having the same issue- I assumed it was related to my company's new computing policies, but that may not be the case...

 

Anyways, I have a decent workaround right now- if you go to Edit > Preferences > Signatures > Creation and Appearance, there should be a check box labeled, "Use modern user interface for signing and Digital ID configuration". Try unticking that checkbox and applying those settings.

 

I can't say for certain this will work for Acrobat X, but it seems to work on the CC edition. I can't seem to select the Save As... option from the File menu either. I think the two issues are related. 

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Jun 18, 2020 1
Community Beginner ,
Jun 18, 2020

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Hi KMcKenzieACSO ,

 

Thanks for the suggestion. Unfortunately my version of Acrobat doesn't have a > Signatures tab in Prefernces.

 

I'll keep looking though!

 

 

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Jun 18, 2020 1
Adobe Community Professional ,
Jun 18, 2020

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Israel,

I think you need to upgrade. Try it free for 7 days.

https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

 

Nancy O'Shea, ACP
Alt-Web.com

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Jun 18, 2020 1
Community Beginner ,
Jun 25, 2020

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Thank you very much

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Jun 25, 2020 2