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Sign in to adobe is blank

New Here ,
Oct 22, 2020

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When I try to edit a document in Adobe pro 2017, it asks me to sign in first to check if the adobe pro is licensed. 

The issue is a blank sign in page loads it. I can't enter my email and password to be able to edit the document. The software is licensed. I have the license on my account online. 

 

Can someone help please?

 

Thank you very much

E.

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Install update and subscribe to Acrobat

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Sign in to adobe is blank

New Here ,
Oct 22, 2020

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When I try to edit a document in Adobe pro 2017, it asks me to sign in first to check if the adobe pro is licensed. 

The issue is a blank sign in page loads it. I can't enter my email and password to be able to edit the document. The software is licensed. I have the license on my account online. 

 

Can someone help please?

 

Thank you very much

E.

TOPICS
Install update and subscribe to Acrobat

Views

25

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 22, 2020 0
Adobe Employee ,
Oct 22, 2020

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Hi,

 

I see its Acrobat Pro 2017 license you are referring to. Since its licensed version, so you shouldn't be prompted for Sign In.

License version gets activated with serial no.

When launching Acrobat, make sure its version 2017. Could be a possibility that yuo have got a subscription version Acrobat DC installed.

If this continue to happen, then first reboot the system.

Launch Acrobat 2017>Help>Sign In

 

If it doesn't work then, help us with the screenshot of Sign In popup.

 

Thanks,

Akanchha

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