Signing documents doesn't work

New Here ,
Mar 02, 2021 Mar 02, 2021

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I used to use Acrobat Reader to sign my documents. Now I own Acrobat Pro DC and signing is not possible anymore. When I click on the Signature button it just doesn't do anything. Can you help?

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General troubleshooting

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Adobe Employee ,
Mar 02, 2021 Mar 02, 2021

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Hi Amit,

 

As described above, Signing is not possible anymore. When clicking on the signature button it just not doing anything. There are a few things you need to check:

1- It could be possible, document security doesn't allow you to sign it. Open PDF>right click (Ctrl+D)> Document properties>Security>Signing

2- To apply signature, which option do you select. Certificate signature or Fill & Sign for simple signing?

3- If you can't sign any PDF, then make sure your application is up-to-date. Reboot the system first then Open Acrobat>help>check for update>close and reopen app.

 

Let us know if it makes any progress. 

 

Thanks,

Akanchha

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New Here ,
Mar 02, 2021 Mar 02, 2021

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Security says Allowed. Also - I can't do it for any documet.

I'm using the "Sign documents by typing or drawing a signature" button: 

Amitloaf_0-1614727617722.png

This button just doesn't do anything. In adobe reader it was working great.

I updated the app and it still doesn't work. Also tried to reinstall.

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New Here ,
Mar 13, 2021 Mar 13, 2021

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I tried reinstalling, using acrobat reader again (which did work) and then uninstalling it and going back to pro. Nothing works and I can't even get the signature panel to open, can't draw a new signature, etc.

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