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slow on imac

New Here ,
Sep 10, 2020

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I have an iMac and as per apple's genius bar, acrobat is making slow mi comp. there is any way to fix it?

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Crash or freeze, General troubleshooting, How to

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slow on imac

New Here ,
Sep 10, 2020

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I have an iMac and as per apple's genius bar, acrobat is making slow mi comp. there is any way to fix it?

TOPICS
Crash or freeze, General troubleshooting, How to

Views

20

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Sep 10, 2020 0
Adobe Employee ,
Sep 10, 2020

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Hi Andres,

 

Thank you for reaching out and hope you are doing well.

 

As the application is working slow, please ensure that the application is updated to the latest version. You may go to Help > Check for updates in the application. For information about the latest updates available, you can check it here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 

 

Try the troubleshooting steps suggested here: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and check if that makes any difference.

Also, try resetting the application preferences using the steps suggested here: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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