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SOLID LINES SAVE & PRINT AS DASHES

Community Beginner ,
Oct 27, 2020

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Solid black lines on my invoices save and print as black, broken lines or dashes.

Any idea how to fixthis issue please?
Not all of them do this, just the vertical ones.

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General troubleshooting

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SOLID LINES SAVE & PRINT AS DASHES

Community Beginner ,
Oct 27, 2020

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Solid black lines on my invoices save and print as black, broken lines or dashes.

Any idea how to fixthis issue please?
Not all of them do this, just the vertical ones.

TOPICS
General troubleshooting

Views

73

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Oct 27, 2020 0
Adobe Employee ,
Oct 27, 2020

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Hi Tracey

 

Hope you are doing well and sorry for the trouble. As described the vertical black lines are printing as broken or dashes.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try to print a different PDF file and check. Also please try to print a different format file (MS Word) and see if it prints fine.

 

What is the version of the Adobe Acrobat you are using? To check the version of the application please go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates.

 

What is the make and model of the printer? Please check for any missing or pending updates for printer driver and firmware and try updating them and see if that helps.

 

What is the workflow/steps you are doing to print the PDF? please try to print the PDF as image. Go to Print > Advanced > Print as image.

Also, please try to adjust your printer cartridges and try printing again and check.

 

Additional information: You may also look at the help page https://helpx.adobe.com/in/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

 

Let us know how it goes

 

Regards

Amal

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Oct 27, 2020 0
Adobe Community Professional ,
Oct 28, 2020

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Can you share this document, or a sample?

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Oct 28, 2020 0
Community Beginner ,
Oct 28, 2020

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Hi, thanks for your replies. It is nothing to do with our printers, everything else is printing fine. I think it is to do with some kind of setting in Adobe?

I have attached a screenshot showing what I mean...Screenshot 2020-10-29 090146.png

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Oct 28, 2020 0
Community Beginner ,
Oct 28, 2020

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Screenshot 2020-10-29 090617.png

I only downloaded and installed it a few days ago, previously was using free 7 day trial with no issues

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Oct 28, 2020 0
Adobe Community Professional ,
Oct 30, 2020

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"It is nothing to do with our printers, everything else is printing fine."

The only way to be sure is to test printing the same document with Acrobat Pro from another computer.

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Oct 30, 2020 0
Community Beginner ,
Nov 04, 2020

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It is the way it saves, even if it is not printed. So absolutely nothing to do with printers. I found a work around anyway, just save as a normal PDF (not Adobe)

That works for me.

Thanks for the answers anyway 🙂

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Nov 04, 2020 1