A few seconds after opening Acrobat Pro DC on my Mac running Mojave, I get the spinning beach ball and force quit applications box shows that the app is not responding and I have to force quit. I tried.
- rebooting my mac
- uninstalling and reinstalling Acrobat Pro DC
Still the spinning beachball.
I see a few things to try with security in these forums but I can not get to preferences because the app is non-responsive.
Tried calling Adobe but 1 hour and 6 minute wait.
Apologies for the issue you are facing. What is the Acrobat Pro DC version you are currently on? Also, Can you please take sample of Acrobat Pro DC when it reaches the "not responding" state. Steps given below:
Share this file with us through dropbox/drive.
I am using version 19.008.20071
Here is the sample
If this thread is still open to this problem, I want to report the "spinning beachball" on Acrobat startup. About 10 seconds after Acrobat opens, the beachball shows up and hangs everything for 15 seconds. Each and everytime I open Acrobat.
If you have a solution, let me know.
Sorry for the delay in response.
As per the issue description mentioned above, Acrobat is taking time to launch on your Mac machine, could you check if an update is available for Acrobat using "Check for updates" option under "Help" menu, You may also download updates from here: Adobe software and product updates
Reboot the machine after installing update and try again.
If that doesn't work, try the troubleshooting steps given in the following help document:
You may also refer to the following forum threads discussing the similar issue:
Let us know if you need any help.
I have clean uninstalled and reinstalled Acrobat DC and at least it has taken care of my PDF documents hanging. I still have a 20 second hang a few seconds into starting Acrobat even without even opening a document, so I've yet to chase that down.
everyone has checked for updates, what can we do next? I have already run cleaners, re-installed, etc. Now what about a solution from your end?
No, it's not, it's taking valuable time from my work while it does nothinhg but illegally share my info I suspect. About time this was fixed for good.
It is happening to me too in high Sierra 10.13.6 with the latest acrobat dc 2019.008.20080
but the beach ball is there for 20 seconds after that I can use the application but it does it every time I open the application.
here is the sample:
The spinning beachball is gone. No lag whatsoever for several months. Somewhere an update has cleared the problem. Now it's Photoshop 2020's turn. 😕