Starred and recent files list empty/missing

New Here ,
May 29, 2020

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At least once a week my starred files and recently opened files list is cleared without me asking it to be cleared. Today I opened Acrobat Pro DC to start work and the files were there then they just vanished. I use the same base files every day, and it is starting to get annoying to have to go back and set up my starred files again for easy access. My recent files list is set to 100 so I'm not sure why they keep disappearing. Is there a setting somewhere that clears the list automatically that I can turn off? Or if I get logged out does it clear my starred files? Thank you for suggestions!

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Starred and recent files list empty/missing

New Here ,
May 29, 2020

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At least once a week my starred files and recently opened files list is cleared without me asking it to be cleared. Today I opened Acrobat Pro DC to start work and the files were there then they just vanished. I use the same base files every day, and it is starting to get annoying to have to go back and set up my starred files again for easy access. My recent files list is set to 100 so I'm not sure why they keep disappearing. Is there a setting somewhere that clears the list automatically that I can turn off? Or if I get logged out does it clear my starred files? Thank you for suggestions!

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General troubleshooting, PDF and browsers, Windows

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May 29, 2020 0
Most Valuable Participant ,
May 29, 2020

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Moving to Acrobat forum.

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May 29, 2020 0
Adobe Employee ,
May 30, 2020

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Hi,

Sorry for the inconvenience. 

There are few things that I would like to know to understand the problem better

1. Please update to the latest build, and share build info (Help -> About Adobe Acrobat DC)

2. Has this started happening recently, recent and starred getting cleared?
3. Does this happen mostly when you have leave your app unused for sometime?

 

And yes you mentioned that correctly, due to security reasons, we do clear recent when user signs-out. 

It would be great if you can share the snapshot of the problem here.

 

Thanks,
Charu Karwa

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May 30, 2020 1
Adobe Community Professional ,
May 30, 2020

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I got the same issue (Windows 10 version)

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May 30, 2020 0
Adobe Employee ,
May 31, 2020

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Hi,

Can you please share few details I requested above, will be really helpful in understanding the issue and providing with solution.

Thanks,

Charu Karwa

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May 31, 2020 0
Adobe Community Professional ,
Jun 01, 2020

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Sorry, I cannot.

I had reseted this PC since I sold it after buying a new one. It was a HP ProBook 6970b running the latest Acrobat pro DC version and the latest Windows 10 version.

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Jun 01, 2020 0
Adobe Community Professional ,
Jun 01, 2020

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"due to security reasons, we do clear recent when user signs-out. "

I read this after writing the reply above: this is my issue.

But after logging out of my Adobe ID, I would like to find my starred files in their place when I log back in.

Please prioritize this in the to-do list of Acrobat improvements.

🙂

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Jun 01, 2020 0
Adobe Employee ,
Jun 01, 2020

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"I would like to find my starred files in their place when I log back in."

This is already in place-in, you can change a pref to access your starred files from document cloud, this was whenever you sign-in, you will have your starred files easily accessible.

1. Go to acrobat preferences (Ctrl+K)

2. Choose 'Adobe Online Services' in left pane

3. Choose 'Document Cloud' for Starred file location (shown in snapshot)

 

Capture.PNG

Do let us know if face any issues here

Thanks,

Charu Karwa

 

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Jun 01, 2020 0
Adobe Community Professional ,
Jun 02, 2020

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Thank you, but I would like to find my local starred files in their place when I log back in.

Some of them cannot stays in the cloud, due to NDA restrictions.

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Jun 02, 2020 0
Adobe Employee ,
Jun 03, 2020

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Again, due to security reasons, starred files also need to be cleared when somebody sign-outs. Though you get to see starred files in document cloud when you sign back.

Hope this helps.

Thanks,

Charu Karwa

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Jun 03, 2020 0
DL in IL LATEST
New Here ,
Sep 22, 2020

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Why don't LOCAL Starred files load when logging back into Acrobat? 

 

Like this user, there are documents I use daily but the documents cannot be stored in Adobe Cloud.

 

Why have such a great feature if it only works for those who ae able to store documents in Adobe Cloud? Why, just why?

 

It would be great if my LOCAL Starred documents re-load when I open  Acrobat.

 

Please do not respond with -- have you updated with the latest build. YES! Yes, I have. 

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Sep 22, 2020 0
Adobe Employee ,
Jun 03, 2020

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Hi,

Please update to the latest version of Adobe Acrobat DC (2020.009.20067) and check if you still observe the issue of recent getting cleared.

Thanks,
Charu Karwa

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Jun 03, 2020 0
Adobe Community Professional ,
Jun 04, 2020

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I already had this version that I just installed on a new PC, but unfortunately that doesn't change anything.

Unlogging and re-login:

 

Acrobat_crodDWi5WY.png

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Jun 04, 2020 0
New Here ,
Jul 20, 2020

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Notice Adobe support just "stops" questions when they don't have an answer?

I have this same issues:

 

Recent file list just shows up empty all of a sudden.  It works, and then it does not.  No, I can't store several thousasnd PDF files in the cloud, that's why we have our own files servers and network.   A lot in our office use recent file history and have the same issues.   50-60 files in the recent list just "gone."  

 

 

 

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Jul 20, 2020 0
New Here ,
Jul 20, 2020

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deleted

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Jul 20, 2020 0
Adobe Employee ,
Jul 20, 2020

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Hi,

Sorry for the inconvenience. 

Can you please share few details here:

1. Please update to the latest build, and share build info (Help -> About Adobe Acrobat DC)

2. Has this started happening recently, recent and starred getting cleared or was it always like this?

Thanks,

Charu Karwa

 

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Jul 20, 2020 0
New Here ,
Jul 29, 2020

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This has continually happened to me too. This feature does not work consistently since it has been introduced. Nice feature and would be better if it actually worked.

 

Please note - I can only star documents that are saved locally. These documents cannot be saved to the Adobe Cloud due to privacy & confidentiality. I am using Adobe Acrobat enterprise subscription so I have to be logged in to use product. 

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Jul 29, 2020 0
Adobe Employee ,
Jul 29, 2020

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Hi,

Thanks for your feedback here. Do you still see this issue happening? 

Can you please share few details here:

1. Please update to the latest build, and share build info (Help -> About Adobe Acrobat DC)

2. Workflow that triggers recent/starred getting cleared

Thanks,

Charu Karwa

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Jul 29, 2020 0