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Strange background when opening document unless another pdf is already opened

Community Beginner ,
Jul 20, 2020

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I created an appalert to show a message when the document opens. When opening the document, you do not see the document itself in the background under the pop-up message. It has two strange boxes in the background. However, if another pdf is already open on my computer when opening the new document it opens normally with the alert message in front of the document as desired. Am I doing something wrong? 

I have attached two screen shots.

 

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Acrobat SDK and JavaScript, Edit and convert PDFs, General troubleshooting, How to, PDF forms

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Strange background when opening document unless another pdf is already opened

Community Beginner ,
Jul 20, 2020

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I created an appalert to show a message when the document opens. When opening the document, you do not see the document itself in the background under the pop-up message. It has two strange boxes in the background. However, if another pdf is already open on my computer when opening the new document it opens normally with the alert message in front of the document as desired. Am I doing something wrong? 

I have attached two screen shots.

 

TOPICS
Acrobat SDK and JavaScript, Edit and convert PDFs, General troubleshooting, How to, PDF forms

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59

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Jul 20, 2020 0
Adobe Community Professional ,
Aug 08, 2020

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In which operating system and version is this happening?

 

Does this manifests even if you've clicked Help --->> Repair Installation?  (this is not the same procedure as uninstall and reinstall).  Re-applying last update(s)?

 

I can think of also lowering or increasing the resolution  settings in the video card.

 

 

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Aug 08, 2020 0
Chosen4? LATEST
Community Beginner ,
Aug 10, 2020

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Hello Is_rbls

I am using Acrobat Pro DC. I think it's version 20.009.20074

 

I tried running Repair Installation. Nothing changed. Also, the problem does not appear to be related to screen resolution.

 

Thank you for responding.

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Aug 10, 2020 0