Strange characters instead of letters in the document

Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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Hello 

When I receive a pdf document from my work instead of normal words i see strange characters but some of words looks okay. You can see it in attachment: word "ODPOWIEDZIALNOŚCIĄ" in polish is okay but where should be address of my company is something odd.

 

złe znaki.PNG

 

 

 

 

I use windows 10 64bit in polish ,checked for update for adobe, reinstalled  reader, installed pack from this site 32-bit Font Pack and Spelling Dictionary | Acrobat Reader DC for my version. 

 

I don't know what else to do can someone help me with my issue. 

Yours sincerely

Paulina 

 

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General troubleshooting

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Adobe Community Professional ,
Mar 23, 2021 Mar 23, 2021

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  • What application was used to make the original document?
  • How was the PDF made?
  • We're the fonts embedded?

 

It looks like it might be an issue of missing fonts.

~ Jane

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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I am really sorry but I am not able to check how document was made.
Could you tell me how to check if the fonts are embedded?

 

Yours sincerely

Paulina 

 

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New Here ,
Mar 24, 2021 Mar 24, 2021

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Hello Paulina
I have the same problem. Get PDF in Microsoft Outlook, some are ok and some are just like yours with weird characters. Updating Acrobate DC did not help.

 

Czesc Paulina.

Mam ten sam problem. Dostaje PDF w Microsoft Outlook, niektore są ok, a niektore tak jak u Ciebie z dziwnymi znakami. Aktualizowalem Acrobate DC nie pomoglo.

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Community Beginner ,
Mar 31, 2021 Mar 31, 2021

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hello Jaroslaw,

The problem showed up with other documents on other computers. Some people were helped by the installation https://supportdownloads.adobe.com/detail.jsp?ftpID=6839 

Unfortunately it didn't help me 😞 

Yours sincerely

Paulina 

 

Cześć Jarosław,

Problem poajwił się z innymi dokumentami na innych komputerach. Niektórym pomogło zaisntalwoanie tej paczki 

https://supportdownloads.adobe.com/detail.jsp?ftpID=6839 

Niestety to nie pomogło w moim przypadku 😞 

 

Pozdrawiam,

Paulina

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