Stuck in certified mode

New Here ,
Feb 26, 2021 Feb 26, 2021

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Hi,

I just updated Acrobat DC (Continuous) from version 20.013.2007 to 2021.001.20142. I am stuck in Certified Mode. I've tried running repair Acrobat installation and that didn't work. I've checked and unchecked the option in Preferences > General.  Restarted Acrobat. Restarted Computer.  Nothing is working to get me out of certified mode. I am trying to test a third party plug-in and unable with certified mode set.

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General troubleshooting

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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Hi Nicole,

 

From the description given above, if I understand it correctly then you have accessed Certificate tool and after using it you haven't been able to exit from it? 

 

If it got stuck on it in a way that you cant come out of it even after rebooting the system, then you may try this

1- Open task manager>select the Acrobat services running at the background and click on End Task

2- If this doesn't help then use this cleaner tool for removal: http://labs.adobe.com/downloads/acrobatcleaner.html  and download the application again: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know the result.

 

Thanks,

Akanchha 

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LEGEND ,
Feb 26, 2021 Feb 26, 2021

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Certified mode also happens if no plugin can be loaded, for any reason. So it may be that the plugin you test isn't built right. Did it work on the older version?

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