Submit button submits to wrong email address

[helenb84576261]

I have created a form in Adobe DC Pro. I have configured a submit button to submit forms to a central email address followinga ll instructions in guides and it all looks fine but when user tries to submit the email has defaulted back to my email address - cant figure out why this is happening. Any ideas welcome

Thanks

Helen

[AkanchhaS]

Hi Helen,

Hope you are doing well. 

Please check the following document and see if the steps have been performed correctly to change the email address or not.

https://helpx.adobe.com/acrobat/using/setting-action-buttons-pdf-forms.html#add_a_submit_button

Once done, save the form using a different name and then check back.

If it still doesn't work, then please share the sample file with us, we'd like to test the same at our end. 

Thanks,

Akanchha 

[helenb84576261]

Hi 

please find attached the form. The submit button taht is causing difficulty is right at the  end

thank you

Helen

[try67]

It's not generating an email to "nmpdu.midlands [at] hse.ie" when you click it?

[helenb84576261]

No, it generates email to helen.bohan2[at]hse.ie which is the email that I am sending it from. screenshot below is what user sees.

thank you

Helen

[try67]

I think they are using something else, not that button, then. Ask them to describe exactly what they're doing, or for a video.

[helenb84576261 · Accepted solution]

Hi

No they are definitely using submit button, I have distributed it to someone in my office and used their computer to complete and submit it myself and that is what I get!

Helen

[try67 · Accepted solution]

Don't use the Distribute command, just send it directly as an email
attachment.

[helenb84576261 · Accepted solution]

ok thanks I will try that

[helenb84576261]

Thank you for your assistance with this

[helenb84576261]

I posted the issue below last week and was given a solution which worked i.e. send the form buy email rather than use the distribute option. The form is now submitting to the correct address but becuase I didnt use the  Distribute wizard there is no response file to collect the data - can I manually create a response file 

Original issue

:

I have created a form in Adobe DC Pro. I have configured a submit button to submit forms to a central email address followinga ll instructions in guides and it all looks fine but when user tries to submit the email has defaulted back to my email address - cant figure out why this is happening. Any ideas welcome

Thanks

Helen

Thank you for your assistance with this

By @helenb84576261

[Thom Parker]

Yes and No. The collected data can be combined into a CSV file. Just make sure you save all the files into the same folder so you have an original record of all the returned data.  It is also possible to write a script that would collect the data in a smarter way. But the response file created by the distribute process is much more than just the data, it is the product of a sophisticated server side managed process. provided for free by Adobe. It's actually a pretty sweet deal. When you sent by email, you are managing your own process, and in a much more primitive way. You don't have the server level control needed to produce all the info and functionality provided in the response file.

[try67]

Can you share the file with us?