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Subscription enabled despite my resignation

New Here ,
Oct 22, 2020

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Ladies and gentlemen,

an unpleasant situation has arisen.  Trial "Acrobat Pro DC!"  - which I turned off before the time expired so that no fees were charged.  Despite the fact that the free version was turned off before time, the information was not processed by you because fees were still charged.  Please explain this situation to me.  No fees were charged as per my exclusion of the "trial acobat pro dc"

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Subscription enabled despite my resignation

New Here ,
Oct 22, 2020

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Ladies and gentlemen,

an unpleasant situation has arisen.  Trial "Acrobat Pro DC!"  - which I turned off before the time expired so that no fees were charged.  Despite the fact that the free version was turned off before time, the information was not processed by you because fees were still charged.  Please explain this situation to me.  No fees were charged as per my exclusion of the "trial acobat pro dc"

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Cancel subscription

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54

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 22, 2020 0
Most Valuable Participant ,
Oct 22, 2020

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How did you "turn it off" exactly? For example uninstalling does nothing to stop the trial count and billing. 

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Oct 22, 2020 0
Most Valuable Participant ,
Oct 22, 2020

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Oct 22, 2020 0
New Here ,
Oct 23, 2020

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I turned off Adobe subscriptions but he started charging me anyway. What can I do with this? Is a refund possible?

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Oct 23, 2020 0
Most Valuable Participant ,
Oct 23, 2020

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You did not answer my question, how did you "turn off" subscription?

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Oct 23, 2020 0