Subscription

[bertopa]

When I try and use DC PRO it tells me my subscription has experied.....this is not true , its paid up to February 2021.

What I have to do to solve the problem

[Stretch]

Hi, I have the same problem too!

[I0D44]

I am having the same problem. Tried the Help Desk.  First person who dealt with it couldn't solve the problem.  Told me he would refer me for specialist help.  After waiting 2 hours for someone to come back to me, i gave up.  Also tried phoning customer helpline and again after 20 minutes on hold, gave up!

[AnandSri]

Hi!

We are incredibly sorry for the experience. We are aware of the issue and are working on a priority basis to address this as soon as possible. You can also check the status of the ongoing issue here: https://status.adobe.com/ 

Thanks for your patience on this, we'll keep you posted once the issue gets fixed.

Regards,
Anand Sri

[Baspaap]

Hi,

I'm living in the Netherlands. My subscription was renewed in September 2020 (adobe acrobat pro DC). I am now getting a notification that my trial subscription has expired. But I don't have a trial subscription; I have a pro subscription from September 2016, which is automatically renewed every year. I called the helpdesk, but nobody answers. Very annoying, help me, please.

[default6zw073ikdnbl]

Hi, 

I live in Spain. I'm having the same problem. I have adobe acrobat pro dc. My subscription expires on Nov 2021. Still, the app tells my subscription has expired. I've tried to call the helpdesk. Nobody seemed to be there to answer. Help us, please.

[defaultrkjt33lgg1e2]

Same issue for me. Have paid and renewed my subscription 26/11-20 but the system tells me my period has expired. No help from neither chat-support or help line on phone where it throws me off when I call.

[default6zw073ikdnbl]

I'm having the same problem. Could you please help us to cope with this issue?

[AnandSri]

Hi @default6zw073ikdnbl 

We are incredibly sorry for the experience. We’ve received reports of users experiencing licensing issues.
We are currently investigating the issue as a top priority and trying to restore the services ASAP.

Thanks for your patience on this, we'll keep you posted once the issue gets fixed.

Regards,

Anand Sri.

[AnandSri · Accepted solution]

Hi All,

Thank you so much for your cooperation and for your patience on this.
Please sign out from the Acrobat application, restart the app, then sign back in and check.

Let us know how it goes and share your observations.

Thanks,
Anand Sri.

[Eric Edmundo Hojilla]

My phone is Huawei which don't have Google Play. Any other option to subscribe? 

[Jessica23092097b67b]

It's the screen of the creative cloud If i'm not mistaking it. You'll see exactly that there since you patched the program and skipped the trial and didn't purchase it. The information it uses comes from Adobe, which explains what you'll can see.

If your software is properly patched will work without issue therefore I would suggest that you don't launch the app for creative cloud. It simply messes up your computer 🙂

If you're software has problems with opening or problems opening the trial and then contact subscription managment for assistance. They might be able to suggest a solution to fix it.