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New Here ,
Dec 10, 2020 Dec 10, 2020

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When I try and use DC PRO it tells me my subscription has experied.....this is not true , its paid up to February 2021.

What I have to do to solve the problem

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Adobe Employee , Dec 10, 2020 Dec 10, 2020
Hi All, Thank you so much for your cooperation and for your patience on this. Please sign out from the Acrobat application, restart the app, then sign back in and check. Let us know how it goes and share your observations. Thanks, Anand Sri.

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New Here ,
Dec 10, 2020 Dec 10, 2020

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Hi, I have the same problem too!

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New Here ,
Dec 10, 2020 Dec 10, 2020

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I am having the same problem. Tried the Help Desk.  First person who dealt with it couldn't solve the problem.  Told me he would refer me for specialist help.  After waiting 2 hours for someone to come back to me, i gave up.  Also tried phoning customer helpline and again after 20 minutes on hold, gave up!

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Adobe Employee ,
Dec 10, 2020 Dec 10, 2020

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Hi!

 

We are incredibly sorry for the experience. We are aware of the issue and are working on a priority basis to address this as soon as possible. You can also check the status of the ongoing issue here: https://status.adobe.com/ 

 

Thanks for your patience on this, we'll keep you posted once the issue gets fixed.

 

Regards,
Anand Sri

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New Here ,
Dec 10, 2020 Dec 10, 2020

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Hi,

 

I'm living in the Netherlands. My subscription was renewed in September 2020 (adobe acrobat pro DC). I am now getting a notification that my trial subscription has expired. But I don't have a trial subscription; I have a pro subscription from September 2016, which is automatically renewed every year. I called the helpdesk, but nobody answers. Very annoying, help me, please.

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New Here ,
Dec 10, 2020 Dec 10, 2020

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Hi, 

 

I live in Spain. I'm having the same problem. I have adobe acrobat pro dc. My subscription expires on Nov 2021. Still, the app tells my subscription has expired. I've tried to call the helpdesk. Nobody seemed to be there to answer. Help us, please.

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New Here ,
Dec 10, 2020 Dec 10, 2020

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Same issue for me. Have paid and renewed my subscription 26/11-20 but the system tells me my period has expired. No help from neither chat-support or help line on phone where it throws me off when I call.

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New Here ,
Dec 10, 2020 Dec 10, 2020

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I'm having the same problem. Could you please help us to cope with this issue?

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Adobe Employee ,
Dec 10, 2020 Dec 10, 2020

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Hi @default6zw073ikdnbl 

 

We are incredibly sorry for the experience. We’ve received reports of users experiencing licensing issues.
We are currently investigating the issue as a top priority and trying to restore the services ASAP.

 

Thanks for your patience on this, we'll keep you posted once the issue gets fixed.

 

Regards,

Anand Sri.

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Adobe Employee ,
Dec 10, 2020 Dec 10, 2020

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Hi All,

 

Thank you so much for your cooperation and for your patience on this.
Please sign out from the Acrobat application, restart the app, then sign back in and check.

 

Let us know how it goes and share your observations.

 

Thanks,
Anand Sri.

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New Here ,
Apr 01, 2021 Apr 01, 2021

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My phone is Huawei which don't have Google Play. Any other option to subscribe? 

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