Switch from scanner interface to adobe [Acrobat]

[mskinner]

When creating a pdf from a scanner, the box for using the scanner interface is checked and cannot be unselected. How do I uncheck the box?

[Title edited by moderator to include "Acrobat", the name of software]

[Amal.]

Hi Mskinner

We are sorry for the toruble. As described the box for using the scanner interface is checked and cannot be unselected.

We need some more information for a better understanding.

• What is the workflow/stepsp you are doing to create the PDF from the scanned file?

• Would you mind sharing the screenshot of the issue for a better understanding.

Please try to create the PDF file from the scanned document as descried in the help article https://helpx.adobe.com/in/acrobat/using/scan-documents-pdf.html and see if that works for you.

Also make sure you have the latest version of Adobe Acrobat DC you are using. Go to Help > Check for Updates.

Let us know how it goes

Regards

Amal

[mskinner]

File>Create>PDF frtom Scanner

I can't currently show a screenshot because I can't even open Adobe due to another error.

[mskinner · Accepted solution]

Wait wait. I uninstalled Adobe and reinstalled, and I also reinstalled scanner software, and now I am good.

Thanks!

[Amal.]

Hi there

We are glad to hear that the issue got fixed.

Feel free to contact us for any assistance in the future.

Regards

Amal