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Switch from scanner interface to adobe [Acrobat]

Community Beginner ,
Jul 28, 2020

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When creating a pdf from a scanner, the box for using the scanner interface is checked and cannot be unselected. How do I uncheck the box?

 

 

 

[Title edited by moderator to include "Acrobat", the name of software]

Correct answer by mskinner | Community Beginner

Wait wait. I uninstalled Adobe and reinstalled, and I also reinstalled scanner software, and now I am good.

 

Thanks!

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Scan documents and OCR

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Switch from scanner interface to adobe [Acrobat]

Community Beginner ,
Jul 28, 2020

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When creating a pdf from a scanner, the box for using the scanner interface is checked and cannot be unselected. How do I uncheck the box?

 

 

 

[Title edited by moderator to include "Acrobat", the name of software]

Correct answer by mskinner | Community Beginner

Wait wait. I uninstalled Adobe and reinstalled, and I also reinstalled scanner software, and now I am good.

 

Thanks!

TOPICS
Scan documents and OCR

Views

57

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Jul 28, 2020 0
Adobe Employee ,
Jul 28, 2020

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Hi Mskinner

 

We are sorry for the toruble. As described the box for using the scanner interface is checked and cannot be unselected.

 

We need some more information for a better understanding.

 

  • What is the workflow/stepsp you are doing to create the PDF from the scanned file?

 

  • Would you mind sharing the screenshot of the issue for a better understanding.

 

Please try to create the PDF file from the scanned document as descried in the help article https://helpx.adobe.com/in/acrobat/using/scan-documents-pdf.html and see if that works for you.

 

Also make sure you have the latest version of Adobe Acrobat DC you are using. Go to Help > Check for Updates.

 

Let us know how it goes

 

Regards

Amal

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Jul 28, 2020 0
Community Beginner ,
Jul 29, 2020

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File>Create>PDF frtom Scanner

 

I can't currently show a screenshot because I can't even open Adobe due to another error.

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Jul 29, 2020 0
Community Beginner ,
Jul 29, 2020

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Wait wait. I uninstalled Adobe and reinstalled, and I also reinstalled scanner software, and now I am good.

 

Thanks!

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Jul 29, 2020 0
Amal. LATEST
Adobe Employee ,
Aug 09, 2020

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Hi there

 

We are glad to hear that the issue got fixed.

 

Feel free to contact us for any assistance in the future.

 

Regards

Amal

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Aug 09, 2020 0