takes me to website now

New Here ,
Apr 05, 2021 Apr 05, 2021

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Hi there,

I recently signed up for the free trial to be able to edit pdfs (take away pages, add pages mainly). I would open the pdf, then click the right hand side icon that said "organize pages". It would then open up the pages of that document right there in the pdf. Now that  I am a paying customer, when clicking there, it takes me to the acrobat.adobe.com website to do all in there. I don't want that. I want it the easy way it was before. What if I'm trying to edit a document and not on the internet at that time? Was easier before. Is there a setting I can change back??

TOPICS
Edit and convert PDFs, General troubleshooting

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Adobe Employee ,
Apr 05, 2021 Apr 05, 2021

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Hi Dale

 

Hope you are doing well and sorry for the trouble. As described, on clicking the Organize Pages tool it takes you to Adobe website.

 

I have checked the Adobe account linked with the Adobe ID you are using on this community and I am not able to trace any paid subscription/product registered for Adobe Acrobat Pro. MAke sure you are using the correct Adobe ID to login to the application.

Please logout of the application and login with the correct Adobe ID used for subscribing to the services.

 

Regards

Amal

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