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I haven't seen such a terrible service for a long time. I can’t cancel the subscription, I can’t pay for the subscription, there are errors everywhere. Subscription cannot be canceled. To delete a subscription, you need to pay, but payment is not accepted! I wanted to renew my subscription - payment is not accepted. It's just awful, the whole service is one big mistake.
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Did you get the same experience if you call Customer Care directly?
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Members here are not adobe employees so I don't know what you excpect from this forum?