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the document could not be saved. A file I/O error has occured

New Here ,
Oct 15, 2014

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I get this error every now and then when I am working on a PDF and then go to save it. It is on a Windows 7 PC. It will not even let me try to save it as a different file name either.

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Create PDFs, Windows

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the document could not be saved. A file I/O error has occured

New Here ,
Oct 15, 2014

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I get this error every now and then when I am working on a PDF and then go to save it. It is on a Windows 7 PC. It will not even let me try to save it as a different file name either.

TOPICS
Create PDFs, Windows

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Oct 15, 2014 0
Adobe Employee ,
Oct 15, 2014

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Hi gohan201,

Let us know if this addresses the issue:

  • In Acrobat, choose to Edit > Preferences.
  • Go to the Page Display panel.
  • Uncheck Use 2D Graphics acceleration.
  • Click OK.

Regards,

Rave

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Oct 15, 2014 1
New Here ,
Jun 10, 2017

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I have the same problem.

I do not have the option "Use 2D graphics acceleration" 😞

I am using Adobe Acrobat 7.1.3. Pro purchased several years ago.

Create a file with 800 .jpg files.

Just a year ago everything was all right.

I have about 60 GB free disk space.

Can this option be anywhere else or can you solve my problem?

Please help.

Best wishes,

Chris

(I do not speak English and I used google translator - I hope it can be read what I wrote)

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Jun 10, 2017 1
Community Beginner ,
Dec 08, 2016

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This same error message will pop up if there isn't enough space, rather than giving you a more specific (and more helpful) error message of "Disk full." I just ran into this when trying to save a combined PDF, but after we deleted a few gigs worth of files from the network drive, we were able to save with no problem.

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Dec 08, 2016 2
New Here ,
Dec 06, 2019

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Winner winner!  Clearing up file space solved this issue for me.

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Dec 06, 2019 0
New Here ,
Dec 13, 2019

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This also worked for me as well. 

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Dec 13, 2019 0
New Here ,
May 20, 2020

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i get the same message.  am working remotely during covid.

try to save to my computer, to agency network, and to one drive.

nothing works.  granted it is a large file.  i have spent the last two days commenting on a construction document set so i can share with the consultants prior to submittal to local DOT.  

any more ideas please?

thank you,

Kathy

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May 20, 2020 0
Adobe Community Professional ,
May 20, 2020

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"nothing works"

 

What have you tried that doesn't work?

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May 20, 2020 0
New Here ,
Sep 11, 2020

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Would love a solution to this as well. File space is not the issue -- I have over 114 GB free where I'm trying to save my PDF. Just got the error message, Adobe crashed, and I lost hours of work.

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Sep 11, 2020 0
New Here ,
Sep 29, 2020

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Same thing happening after a Mac OS update. Microsoft windows also cannot save, giving the same error. Same as everyone else lost hours of work, and am on a deadline. Not sure what to do. Save to different locations, different names, restart the computer, shut down and cold start... any other things we should be doing that we are not aware of? 

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Sep 29, 2020 0