The "Submit" button does not work

New Here ,
Jan 29, 2018 Jan 29, 2018

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Need collect the form data as attachments by e-mail

Everything was done according to instructions from here

Настройка кнопок для выполнения действий в формах PDF, Adobe Acrobat

When you click on the button, nothing happens

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correct answers 1 Correct Answer

Most Valuable Participant , Jan 29, 2018 Jan 29, 2018
Works fine for me... Be aware, though, that clicking the button doesn't actually send the email. It will just create a new Draft in the Gmail account you have set up in Acrobat. The user will still need to manually send it.

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Most Valuable Participant ,
Jan 29, 2018 Jan 29, 2018

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In what application are you opening the file (including exact version number)?

What email account did you set up?

Can you post a screenshot of the settings you entered into the Submit Form dialog window?

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Most Valuable Participant ,
Jan 29, 2018 Jan 29, 2018

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Also, what's your operating system version?

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New Here ,
Jan 29, 2018 Jan 29, 2018

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Adobe Acrobat Pro v2015.020.20042

[Email address removed]

macos Hight Sierra

photo_2018-01-29_14-54-35.jpg

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Most Valuable Participant ,
Jan 29, 2018 Jan 29, 2018

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I didn't mean what email address, what kind of email account. Look under Edit - Preferences - Email Accounts.

The settings in the dialog seem fine.

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New Here ,
Jan 29, 2018 Jan 29, 2018

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photo_2018-01-29_15-09-02.jpg

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New Here ,
Jan 29, 2018 Jan 29, 2018

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Lost in translation)

I do not understand the difference between the address and the account, could you give an example

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Most Valuable Participant ,
Jan 29, 2018 Jan 29, 2018

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That seems fine... So what happens when you click the Submit button? Nothing at all? No error message?
Can you share your file with us (via Dropbox, Google Drive, Adobe Cloud, etc.)?

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New Here ,
Jan 29, 2018 Jan 29, 2018

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Nothing happens when you press a button. No messages or letters.

Link to file Dropbox - bonaka_heatexchanger.pdf

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Most Valuable Participant ,
Jan 29, 2018 Jan 29, 2018

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Works fine for me... Be aware, though, that clicking the button doesn't actually send the email. It will just create a new Draft in the Gmail account you have set up in Acrobat. The user will still need to manually send it.

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New Here ,
Nov 06, 2020 Nov 06, 2020

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Thank you for responding. However, the receiver having to manually send back the filled in form actually defeats the purpose for the intended goal of using the Submit button. The Submit button should help to make processes smoother... fill the form in, hit submit, and your done. If this is not the intention, then I will need to use another product and canel my subscription.

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Most Valuable Participant ,
Nov 06, 2020 Nov 06, 2020

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You can submit the form data (or even the entire PDF file) to a web-service which will automatically save it to the server.

This is the only way of doing it "silently", unless you can install a script on the local machine of each user.

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New Here ,
Apr 21, 2021 Apr 21, 2021

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OMG, I have been saying this for 3 weeks to Adobe tech support.  What is the purpose of a submit form if it doesn't actually submit anything.  This company is in the heart of Silicon Valley and they want us to believe that in 2021, they cannot figure out how to write some script to actually make this function.  Totally worthless!  I'm actually taking a Java course right now, literally as I am typing this...ugh I'm beyond irritated!

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Adobe Community Professional ,
Apr 21, 2021 Apr 21, 2021

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Submit to a service on the web and it will work.

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New Here ,
Apr 21, 2021 Apr 21, 2021

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I do have a web service, which is google, provided by my hosting company.  It still doesn't work.

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Adobe Community Professional ,
Apr 21, 2021 Apr 21, 2021

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What script does you use at the web service?

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Most Valuable Participant ,
Apr 21, 2021 Apr 21, 2021

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Having a button that can automatically send an email from the user's email address with any content and without the user's consent is a terrible idea. I hope they teach that too in your Java class...

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New Here ,
Apr 21, 2021 Apr 21, 2021

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Um, how would they not have given consent when they took the time to fill out a 10 page application?  It's a fillable form, which suggests, at least to me, that they are fully aware of what they are sending.

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Most Valuable Participant ,
Apr 21, 2021 Apr 21, 2021

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They are not aware because the email can contain any text the form author decided to add to it.

Also, in your case it's a 10-page form. In someone else's it could be a blank form with a button that starts sending spam or who knows what from the user's email address the moment you click it (or even just by opening the file). See the issue there?

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Community Beginner ,
Jan 20, 2021 Jan 20, 2021

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Does NOT work for me.  Explanation: pdf form created in Acrobat DC with Submit button. On the device on which Acrobat DC installed, it works great. Using Outlook Exhange to send an email to someone else (customer) and attach the form to the email. The customer can open the pdf form and fill-in the form fields. However the Submit button does not do anything. I have used the Acrobate menu item submit and tested with run Java script and neither works when the form is sent as an attachment.

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Most Valuable Participant ,
Jan 21, 2021 Jan 21, 2021

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What application is the customer using to open the PDF file?

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Community Beginner ,
Jan 21, 2021 Jan 21, 2021

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In this test case, the receiving party opened the email with Outlook 365/exchange.

However for the fill-in form to be useful, it must work universally regardless of the email client that the user/recipent has installed on their device.

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Most Valuable Participant ,
Jan 22, 2021 Jan 22, 2021

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Unfortunately, that's no longer possible, since there are so many non-compliant PDF viewers out there.

If you want it to work correctly open it in Adobe Acrobat or Reader. Pretty much anything else will give you problems.

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