The Signature block is not working

Community Beginner ,
Feb 19, 2021 Feb 19, 2021

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I need to add a signature block for someone else to digital sign it and for some reason is not working. When I am adding the box on "Edit"" mode I can see the box. When I preview it, it does not show. I know I can go ahead and add a border to it but still the person can't sign. I need the gray box to appear where it has a red symbol indicating to sign here and they can sign digital. I uploaded three screenshots to explain what's going on. The first one is how it appear when I am adding the signature box, the second one is how it looks when I preview it ( blank- nothing shows), and the third one is what I am looking for. Any help? Thanks1.JPG2.JPG3.JPG

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General troubleshooting, How to, PDF forms

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Adobe Employee ,
Feb 19, 2021 Feb 19, 2021

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Hi,

 

Thank you for the screenshot.

Looking at the first 2 pictures, I guess you are applying a simple text filed for signature and that is the reason it looks blank.

Have you selected Prepare form>Add Digital signature (from menu bar at the top)? If not, then try that. digital signature.png

 

This will bring the "Sign here" dialog box as showed in last image.

If it still doesn't work then share a short video of step-by-step action taken at your end. 

 

Thanks,

Akanchha 

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Community Beginner ,
Feb 22, 2021 Feb 22, 2021

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Hi,

 

I appreciate you responding back to me. I notice what was going on. When I select "Prepare a Form", I was checking the box "This form requires a signature" (which is exactly what I need) and the opton that I needed didn't appear.  What I need is to create a box for another user to be able to sign it. Checking the check box "This form requires a signature, I think is for the creator to create a signature. It was a bit misleading on how to request a signature. By unchecking the box, I was able to add the box that has the red flag for someone to make a digital signature. Thank you

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Adobe Employee ,
Feb 22, 2021 Feb 22, 2021

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Your observation is absolutely correct. That option is needs to be checked if you (sender) would like to sign the document too.

 

Good to hear that its working for you now. Let us know if there's any further assistance is required. 

 

Thanks,

Akanchha 

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