This is not a genuine copy of Acrobat

Report · Jan 27, 2017

I have owned and used Adobe Acrobat X Pro (10.1.16) Windows Version for 2-3 years. It has worked flawlessly since I installed it until about 6 weeks ago.

Now, every time I start the program, or import a .pdf document, I get the following message:

This copy of Acrobat is not genuine Adobe software. Your computer and documents are at risk.

Click here to resolve this issue. For more info, visit www.Adobe.com/genuine.

When I click on the tab, it takes me to the webpage where I am told I need to purchase Adobe.

I have run the repair program located on the DVD that I received when I purchased the software but that did not fix it. I have not uninstalled then reinstalled the program. I have set some custom settings within the program that I use and don't want to lose the custom settings by completely erasing the program.

When I logged on to technical support and went into chat mode, they wanted to know who I purchased the program from. Since I have had it for 2-3 years, it would be a major hassle to go back through all of my IRS records to find the original receipt and thus the seller. The only option they would offer is to contact the seller and work with them in resolving the issue. However, that is not the responsibility of the seller of the program, it is the responsibility of the manufacturer of the software.

Does anyone have any suggestions on what I can do to resolve this issue? The program still functions as it should, it is just a hassle to have to close the warning message every time I do anything in Acrobat.

Thank you for any suggestions and help you can offer

Regards,

Ed Wood

Report · Jan 31, 2017

Hello,

Apologies for the delayed response.

Please confirm your Adobe id and the serial number for the product through a private message.

Also, please share a screenshot of the error message you receive and you may refer to the link below to attach the screenshot:

https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Thanks,

Supriya

Report · Jan 31, 2017

Here is the message that I get.

Regards,

Ed Wood

Report · Jan 31, 2017

Thank you for the information.

Please check the private message I have sent to you about the same.

Thanks,

Supriya

Report · Feb 17, 2017

I finally got frustrated with this inaccurate message and could not find any solution fo the problem, that I just completely uninstalled the program, then did a complete reinstall.

Problem solved!

However, I will continue to wonder why this message popped up in the first place, since I have a legal copy of Acrobat X Pro purchased by a reputable dealer. I have the official software box with the official Adobe seal/logo on it, the original DVD, etc. I am legally registered with Adobe as the owner/user of the software. It is only installed on a single machine, etc.

I guess that Adobe doesn't want any licensed copies of the software installed on individual machines now that they are heavily involved in Cloud Software. However, I, for one, do not wish to pay a monthly/annual fee for a program that I only use once a week to create five pdf documents that I use in the broadcast ministry of my church.

Have a great weekend!

Ed Wood

Report · Apr 13, 2017

This is the prompt i just started getting purchased Creative Suite & Web package 4 years ago from Adobe directly. Used almost everyday in perfect working order and on the same machine since day 1. Just spent 45 min on tech support with them and got nowhere. Good idea will try the reinstall