Touch up reading order tool stopped working on document

New Here ,
Jan 25, 2021 Jan 25, 2021

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Hello I'm using Acrobat DC Version 20.0,

My Touch up reading order accessibility tool stopped working halfway through the process of making the document accesible. It was working fine on the first three pages but suddenly I am unable to to tag items when I highlight them and click a tag option from the TURO menu. When I highlight a block of text and click a tag option it doesnt even give it a reading order number so I know it's not hidden under another tag. Anyone else have this issue or know how to fix it? It seems auto tagging the document brings back the ability to tag but it also means all of the manually inputed tags i've created get deleted which is less than ideal. please help!

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General troubleshooting, Standards and accessibility

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New Here ,
Feb 09, 2021 Feb 09, 2021

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Hi, 

I have been expereincing the same issue. The touch up reading order tool worked for about 60% of the pages of my PDF. But on the other pages, the TURO tool will not tag the features. I can highlight text and images, and choose an option from the TURO menu, but no reading order or tag is created. 

 

Thanks in advance for any insight!

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Adobe Community Professional ,
Feb 09, 2021 Feb 09, 2021

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@KerryHenviroissues and @Danielle5C13 , can you give us the version of Acrobat you're using, as well as the platform you're on?

On Windows, look under Help/About Acrobat DC Pro.

On Mac, look under the About Acrobat DC Pro menu.

 

Bevi Chagnon | Designer & Technologist for Accessible InDesign + PDFs |
Books & Classes | PubCom

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New Here ,
Feb 09, 2021 Feb 09, 2021

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Sure. I am running Acrobat Reader DC Version 2020.013.20074.

My computer is a macOS Catalina Version 10.15.3, with a 2.4 GHz processor.

 

Thanks!

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