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Trying to open adobe acrobat dc and "Acrobat pro dc quit unexpectedly " or crashes every time .....

New Here ,
Sep 14, 2020

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Hi everybody trying to open adobe acrobat dc on the app post-purchase now and every time I try to open it says " Acrobat pro dc quit unexpectedly " ANY QUICK SOLUTION Please ????

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Crash or freeze

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Trying to open adobe acrobat dc and "Acrobat pro dc quit unexpectedly " or crashes every time .....

New Here ,
Sep 14, 2020

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Hi everybody trying to open adobe acrobat dc on the app post-purchase now and every time I try to open it says " Acrobat pro dc quit unexpectedly " ANY QUICK SOLUTION Please ????

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Crash or freeze

Views

37

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Sep 14, 2020 0
Adobe Community Professional ,
Sep 14, 2020

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Have you used HELP--->> "Repair Installation" yet?

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Sep 14, 2020 0
Adobe Employee ,
Sep 14, 2020

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Hi Krishganne,

 

Thank you for reaching out and hope you are doing well.

 

Sorry to hear that you are experiencing an issue with Acrobat.

If you are using the application on Windows machine, please try the troubleshooting steps as suggested here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html 

If the above steps don't help, try recreating application preferences using the steps suggested here: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... 

 

If the issue still occurs, try removing the application using the cleaner tool (https://labs.adobe.com/downloads/acrobatcleaner.html) and reboot the machine.

Then reinstall the Adobe Acrobat Pro DC directly from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

 

Let us know if you still experience the issue.

 

Thanks,

Meenakshi

 

 

 

 

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