Trying to update Acrobat DC 21.001.20135

New Here ,
Mar 01, 2021 Mar 01, 2021

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Acrobat says there is an update available, it says I have to close program manager before it can continue. I have closed all the programs I know of and nothing helps. There are no other tasks running. Any help is appreciated. 

 

Thank you!

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Crash or freeze, General troubleshooting

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Adobe Employee , Mar 01, 2021 Mar 01, 2021
Hi there Hope you are doing well and sorry for the trouble. As described you are unable to update the application, What is the workflow/steps you are doing? Please reboot the computer once and try again and check. Also you may try to update the application manually using the patch here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the computer once and see if that helps. Regards Amal

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New Here ,
Mar 01, 2021 Mar 01, 2021

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I have the same problem but now it says after an attempted download that the "updater is waitring for an existing operation to complete". It does not say which operation it is waiting on.

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Adobe Employee ,
Mar 01, 2021 Mar 01, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

As described you are unable to update the application, What is the workflow/steps you are doing? Please reboot the computer once and try again and check.

 

Also you may try to update the application manually using the patch here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the computer once and see if that helps.

 

Regards

Amal

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New Here ,
Mar 02, 2021 Mar 02, 2021

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Amal, I just checked and it seems to have upodated in the background. THanks

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